مايكل Devlin

• Led full-cycle recruitment for junior- to senior-level positions across multiple departments.
• Oversaw and managed the daily activities of the Recruitment Administrators
• Partnered with hiring managers to refine interview evaluation criteria and align selection processes
with role requirements.
• Established partnerships with local institutions and successfully recruited and onboarded Qatari
national graduates.
• Managed vendor relationships with external recruitment agencies, ensuring adherence to SLAs and
quality standards for outsourced placements.

• Managed end-to-end recruitment, onboarding and off-boarding processes for numerous projects in
Qatar, UAE and KSA such as ALYSJ JV GoldLine Doha Metro, BACS Riyadh Metro, Al Rayyan FIFA
Football Stadium, Al Wakrah Bypass Highway, Local Roads and Drainage Project Doha, Jebel Ali
Sewage Treatment Plan, and various corporate positions.
• Contributed to the successful implementation of a performance management system with broad
staff engagement.
• Partnered with managers to determine training and development needs, collaborating with vendors
to deliver programs, and engage in continuous improvement through regular training evaluations.
• Monitored monthly staff payroll
• Conducted market analysis and salary benchmarking to support HR decision-making and workforce
strategy.
• Oversaw all processes associated with the mobility of personnel in and out of the country and all
related governmental regulation requirements
• Handled employee relations cases with discretion, aligning outcomes with labor laws and company
policy.
• Ensured adherence to Government regulations relating to Labor laws and reporting requirements.

• Involved in the recruitment of technical staff for the LB-Egis JV on the Gold Line Metro project.
• Lead the Human Resources team to deliver a comprehensive HR service to the business
• Managed sensitive grievance cases and disciplinary actions with a focus on fairness and legal
compliance
• Improved internal communication regarding benefits, contributing to stronger employee
engagement
• In conjunction with the HR Director, ensure all company policies and procedures are up to date in
line with current employment law, and ensure line managers are up to date with changes to all
policies.
• Mentored junior HR staff and improved team efficiency through targeted coaching

• Actively contributed to developmental measures of the Human Resources department by
formulating effective policies and procedures.
• Planned and established a well-structured recruitment strategy providing services to company
departments in accordance with the company regulations and State of Qatar legislation.
• Managed vendor partnerships and streamlined external hiring processes, optimizing service quality
and costs
• Prepared annual departmental recruitment budget and maintaining all relevant records and
documentation.

• Actively supported large-scale recruitment of various technical teams involved in the construction
of the storage tanks project in Ruwais, UAE. The scope of work for CB&I included engineering,
procurement and fabrication of the six LPG tanks and two paraffin naphtha tanks. My main tasks
included advertising, screening, interviewing, negotiating and finalizing offers of employment and
employment contracts.
• Fostered strong relationships with international resourcing partners to access specialized talent.
• Coordinated with hiring managers and worked out detailed job specifications and recruitment
plans.
• Administered round up process of selection and recruitment starting from advertising to finalizing
recruitment.
• Effectively maintained RDB Pro HR Recruitment System for Africa and Middle East Region.

• Efficiently dealt with guest feedback - complaints, comments and suggestions
• Actively participated on various HR initiatives as part and parcel of the overall Quality portfolio.
• Evaluating effectiveness of the system through Internal Quality Reviews and External ISO audits.
• Instrumental in maintaining and developing company policies, procedures, and documentation.
• Spearheaded and achieved ISO 9001:2000 certification for Dubais renowned Madinat Jumeirah
Resort
• Developed and conducted training courses for employees on Quality themes and best practices.
• Constantly reviewed customer service parameters to improve operational functions.
• Managed departmental performance with special focus on pre-set targets, budget and standards.

• Shouldered full responsibility for entire process of achieving ISO 9001:2000 certification for Mina
ASalam Hotel of Madinat Jumeirah.
• Effectively coordinated with Department Heads and Outlet Managers on Internal and External
Quality Review/Audit Results and recommended effective corrective action in compliance with ISO
requirements.
• Reviewed CSI guest feedback questionnaire returns and followed up on correspondence to guests &
colleagues.
• Provided direct support to the management in the improvement and developmental procedure of
the system and procedures.
• Handled quality-related awareness workshops; prepared materials related to communication, and
managed data to support various growth projects.

• Conducted training sessions for departmental heads and assistants on quality control software and
methodology.
• Effectively maintained internal and external coordination in regard to Q Pulse/ CSI software
challenges and queries.
• Oversaw quality system procedures and related documentation are reviewed, updated, approved
and distributed via an electronic document control system by controlling document issue, receipt,
distribution and amendments.