Senior ERP Manager
SYRIATEL MOBILE TELECOM
Total years of experience :22 years, 11 Months
Focusing on the importance of ERP, I have Restructured and expanded the ERP unit to build a robust ERP team able to support and administrate the ERP system as well as implementing new modules, introducing new features, customizing the system to fit emerging business needs.
During this period, we have achieved several strategic objectives and completed many important projects.
Key Leadership contributions:
1. In 2016, We Upgraded Oracle e-Business suites to Latest Release 12.2.4.
2. Also in 2016, We Implemented Oracle Order Management to Automate the process of material request from warehouses all through a smooth workflow in an easy way.
3. In 2017 and 2018, we Implemented Assets tracking system that Improve Asset Visibility, allow better Tracking and Control with a Global Single Asset Repository and Streamline and Asset creation and Manage end-to-end “Procure to Retire” process
4. In 2018 and 2019 we did a major enhancement to HRMS processes by enabling Oracle Payroll RetroPay ®, enhancements in recruitment website, also in performance and talent management and implemented Oracle compensation workbench.
5. In Parallel, we implemented Oracle iSupplier to ease the registration, management and evaluation of suppliers.
6. In 2019 we upgraded Oracle EBS to latest release 12.2.7
7. In addition to smaller projects in Oracle Inventory including Automating Items inspection process, Items reservation and Min-Max Planning.
8. New Installation and implementation of Oracle Financials for a related company.
Starting early 2007 I have established and managed The ERP unit by defining the structure and scope, job descriptions, policies, KPIs, processes and procedures in addition to developing standards for development, outsourcing, implementation and integrations between systems.
2007 - 2010 I Managed the following Key ERP Projects:
1. Upgrading Oracle Financials and Migration of the application and database from windows to Sun Sparc Platform.
2. Implementation of Oracle Human Capital Management system and migration from legacy HR systems.
3. Re-implementation of Oracle Purchasing and Inventory to cope with the increasing business needs and properly manage the supply chain.
In parallel, in 2009 I Managed and led the expansion of the Unit to focus on in-house development as strategic option for cost saving, minimize supplier dependency and faster response to emerging business needs for tailored software applications and integrations with other enterprise platforms. I will list some of the major and key development we did in the period 2009 - 2016
Key Achievements 2009 -2016:
- Development of Syriatel Point of Sales System to digitalize the customer service processes and enhance customer experience.
- Development of Sites Management System to manage Syriatel Radio sites installations and modifications.
- Development of Sales Information System which allow sales management to track and manage sales activities and visits and build road map in an intelligent and highly configure and flexible way.
- Development of Syriatel Website and the electronic Point of Sales - My Syriatel - that provides our customers with a variety of functions and features to allow them to digitally manage their accounts and services.
- Implementation of Microsoft SharePoint all across the enterprise as a Portal and a collaboration environment for sharing documents, ideas, communities and discussions in a simple and intuitive way.
2012 - 2016, I have explored the Mobile Applications field because It was booming at that time and smartphones begin to boost in Syria market. Also I established the Mobile development section and built a large team of mobile apps developers, analysts and designers and during this period we delivered many state-of-the-art mobile apps on Andoriod and iOS platform covering core Syriatel services such as أقرب إليك, Roaming App, RBT App, خبز و ملح, Voting, … etc.
As a project Manager I have managed and led several Software Applications development and implementation Projects using latest technologies and following worldwide proven standards. in addition to managing the ERP System - Oracle Financial and HRMS System - HITS.NET, My role was expanded in 2005 and 2006 to manage many projects in term of delivery, time, budget and Quality:
1. Development of Provisioning System: Using C and Oracle on Unix, we developed a robust system that provision hundreds of thousands system commands retrieved from Billing and CRM system to the network nodes in seamless and very fast way.
2. Checking Printing Solution: Using Oracle Developer, developing an integrated check printing solution for Oracle Financials that automatically print the check on a pre-printed checks ready for signature.
3. Implementation of Voting System : Acquisition, installation and configuration of Voting system to be used in Syriatel general assembly and generate results in less than hour.
4. Implementation of Archiving System - ArcMate: a system that store and manage the flow of information, documents and contracts in Syriatel with flexible indexing for fast and easy retrieval.
5. Development of Recruitment Website: a project aims to develop a state of the art recruitment website integrated with HRMS system to help recruitment team in managing thousands of CV and shorten the recruitment cycle.
6. Development of Employee Performance Management System: a project aims to develop a performance management system integrated with HRMS to manage the performance of the employee throughout the year based on competencies and objectives model.
Reporting to software engineering department director I have taught and prepared teaching materials and course outlines, prepare, administer and mark tests in addition to supervise independent or group projects.
Below are courses that I have taught:
Internet Applications (HTML, XML, .Net, ASP, JSP, PHP) (5th Year)
Advanced Database II (Oracle 8i/9i) (5th Year)
Programming Languages III (OOP, Java and C++) (5th Year)
Software engineering (UML using Rational Rose) (4th Year)
Compilers (4th Year)
Automata and Formal Languages (3rd Year)
Reporting to the Application Manager I have administrated Oracle Financial 11i and I have designed and delivered the integration of SyriaTel major systems.
•As an Oracle Applications 11i Administrator I was responsible of the following: Installing, configuring, cloning, patching, maintenance, backup, archiving, performance tuning the Production, Test and Development Instances.
•As an Oracle Applications 11i Developer I delivered Reports and concurrent programs Customization; GL, CM and FA interface.
•HRIS NAS.NET System Administrator.
•Design and Development of Oracle GL Interface with Billing System, Prepaid system and HR System.
•Design and Development of Billing Interface with Service Provisioning system.
•Design and Development of API Interface between SyriaTel CRM and Billing system.
Reporting to the Project Manager I played I central role in the Implementation, customization and technical support of Computerized Maintenance Management System-CMMS in four Syrian factory using C++ and Oracle.