Customer Service Representative
Pan Emirates Home Furnishing
Total years of experience :8 years, 3 Months
*Assisting customer face to face, handling there issues with care, resolving there concern in timely manner.
*Answering an inbound call from local customer about product Inquiries and delivery time schedule.
*Updating the delivery schedule and contact the customer about there item delivery to keep the customer inform and dont miss the delivery truck.
*Arranging appointment for product repair in the warehouse for those items under the limited warranty.
Answering product inquires and availability. Checking customers order status. Handling Complaints
I am a hybrid customer care specialist (crosstrained with 2 account/campaign in one line of business) a US Base Client, one of the biggest retailers in US which is www.sears.com, Main Task: Receiving inbound calls with US base clients with exceptional customer service, placing orders over the phone, handling complaints, billing disputes, processing tracer for lost packages and retain customer's loyalty
Silver Medalist honor Best in Structural Programming Best in System Analyst TESDA (Technical Education and Skills Development Authority) Scholar
