Sr. Project Manager, Enterprise Program Office
Burgan Bank
Total years of experience :28 years, 9 Months
Feb 2007 to Present
Enterprise Program Office (EPO)
Sr. Project Manager
Have managed and was part of the following projects: Setup a new Project Management Office (PMO), Anti Money Laundering (AML), Fixed Assets, Q-Matic, Data Governance, Business
Continuity Program (BCP), Procurement, Business Relationship, Digital Signage, Net Promoter Score
(NPS), Credit Card Software, Proactive Risk Management (PRM), Treasury & Retail product development
(Precious Metal, Principal Guaranteed, Prepaid Cards, Video Conferencing, FATCA, Branch of the Future,
SharePoint and served on the Project Governance Committee.
CITYWEBMASTERS Austin, Texas
June 2001 to Dec. 2006
Project Manager
Responsibility included of managing the IT environment and projects. Including the supervision of a IT
team, solution architecture design, project implementation, Marketing planning, technical support and daily operations.
Conducting JAD sessions to defining business needs and automation requirements.
Defining business processes, requirements gathering, data, and system modeling
Analyzing designing dataflow models database schemas and system architecture.
Broadwing communications, Inc. Austin, Texas
May2000 - May 2001
Business Analyst
Responsibility included the conversion and consolidation of Broadwing Billing System.
Worked closely with the clients and technical teams to define work processes, developing information
technology solutions, and resolving production application issues.
Conducted JAD sessions to define system scope, requirements/specifications.
Assisted with the Design of individual components of Broadwing overall application architecture
Managed the migration of the coastal offices data to Austin, and Westlake H.O.
Upgraded the IXPLus billing system to include new functions and products.
Analyzed and designed new product services into Kenan Arbor/BP system
Managed project processes, including program area analyses & Design, development, QA and finally to
UAT (user acceptance test)
Texas Department of Human Services, Austin, Texas
August 1995 - May 2000
Business Analyst/Project Manager
Implemented web technology into TDHS intranet & internet sites.
Designed implemented and documented, internet web based applications using FrontPage 200 ASP and
Access.
Served on an internet Committee in developing internet and intranet standards, evaluated and recommended Web Development tools.
Conducted training seminars on using Microsoft office tools.
Facilitated JAD sessions with users and MIS staff using a prototype developed in Power Builder 5.0 to identify business needs and automation requirements.
Documented business rules using customer center methodology (CCM)
Developed data modeling
Designed, wrote, implemented and maintained systems for LTCR (Long Term Care Regulatory) programs
which kept tracking of all licenses and fees issued by TDHS in the state.
Evaluated, designed, and implemented customers' requests, maintained production systems, and designed and wrote reports for LTCR using FoxPro Report and SQL.
Improved clients' business processes and productivity by anticipating problems areas.
UNIVERSITY OF TEXAS AT AUSTIN Bachelor of Administration, 8/1995