Michael Hanna

● Supervise and manage the teller team training, and performance evaluation.
● Ensure accurate cash handling procedures are followed by all tellers, including counting and verifying large cash deposits and withdrawals.
● Monitor and maintain adequate cash supply for daily operations, balancing the cash vault and ATMs as needed.
● Provide exceptional customer service by resolving complex customer inquiries, complaints, or issues promptly and professionally.
● Conduct regular audits and checks to ensure teller transactions comply with banking policies and procedures, as well as regulatory requirements.
● Create work schedules and assign tasks to tellers, ensuring coverage during peak business hours.
● Collaborate with other departments, such as operations and customer service, to address and resolve customer concerns or operational issues.
● Stay updated on new banking products, services, and technologies, and provide guidance and training to the teller team as necessary.

● Assisting customers with processing transactions, such as deposits, withdrawals, cheques, or payments, resolving complaints or account discrepancies, and answering questions.
● Informing customers about bank products and services and making cross selling.
● Maintaining and balancing cash drawers and reconciling discrepancies.
● Handling currency, transactions, and confidential information in a responsible manner.
● Following all bank financial and security regulations and procedures.

● Process transactions such as deposits, retirement savings plan contributions, automate teller transactions, ATM deposits, and mail deposits.
● Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
● Exchanging foreign currency
● Promoting the bank’s products and services, such as checking and savings accounts, loans, certificates of deposit (CDs) and credit cards
● Reconciling cash drawers

Answer questions and solve issues across various channels, including processing payments, assisting with orders, and addressing complaints.