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MICHAEL HERCEDA, Concierge Service Officer

MICHAEL HERCEDA

Concierge Service Officer·CBM QATAR LLC

Qatar

Bachelor's degree, NURSING

Work experience

Total years of experience: 12 years, 4 months

Concierge Service Officer

December 2011 - October 2016

CBM QATAR LLC

Doha, Qatar

December 2011 - October 2016

Welcome guests and greet them cheerfully
General Correspondence
Maintaining records and files.
Accountable to email and phone communication
Updating & reporting of the details job.
Fixing the appointments for apartment cleaning with Performed paper works, typing and hand-written documents
Booking of Taxi or limousines for residents
Making appointments residents for apartment rectificatio
Arranging gate pass for residents, visitors, contractors, and furniture deliveries
Assisting clients with TV, Internet and telephone application
Arranging Events or for function booking for the residents
Receiving payments by cheque or by cash

Company industry:
Facilities & Property Management
Job role:
Other

Administrative Aide Clerk

March 2004 - June 2009

LGU CARMEN

Philippines

March 2004 - June 2009

provides support to administrators on various administrative/organizational matters
maintains an overview of departmental responsibilities and deadlines, updates, and evaluates departmental policies and operational procedures
completes the final copy of communications and documents for executives/administrators (reviews for appropriate spelling, punctuation, syntax, formats, and modifies as needed);
drafts communications for an administrator and develops and distributes as directed
manages and controls confidential documents including personnel, institutional, and historical documents
serves as a liaison between departments and other constituencies and/or between different groups within the department (e.g., between a director and departmental faculty); provides information, assistance, and advice to various constituencies and individuals
assists in planning various aspects of special projects and essential programs, including complex scheduling for meetings/events
coordinates an administrator’s schedule (i.e., prioritizes and manages schedules, appointments,
meetings and related activities); invites and notifies participants
assists in developing job descriptions for unit staff positions and oversees personnel transactions, searches, and employment

Company industry:
Administration Support Services
Job role:
Other

Service Technician

February 2002 - March 2004

Electroworld Office System

Philippines

February 2002 - March 2004

Build team relationship with the co-workers and especially to the head
Build relationships with potential clients,
Highlighting the facilities as optimum to amaze the customers for business.
Greet the customer all the time. Smile all the time. Respect the rights of every customer.
Provide all the necessary information to help clients make informed decisions on the purchase of computer hardware and be informant what is good for their needs.
Assists the sales manager in ensuring consistent usage of the computer hardware and software;
Software compatible to hardware requirements
Faster performance of the computer
Convenient to use or user friendly
Proper and well explained the warranty of the unit
Developing a good rapport with customer personnel and analyzing accounts with goal of increasing trust, convenient to understand the reason why the units is going to defect, or done by factory defect.
Participate in workplace communication Practice Career Professionalism
Practice occupational health and safety procedures

Company industry:
Retail & Wholesale
Job role:
Support Services

Education

ARRIESGADO COLLEGE SCHOOL FOUNDATION

March 2007

March 2007

Bachelor's degree, NURSING

Philippines

GPA (percentage): 84%

GPA (percentage): 84%

BROKENSHIRE COLLEGE

May 2000

May 2000

Bachelor's degree, BACHELOR OF ARTS MAJOR IN PSYCHOLOGY

Philippines

COMPUTER TECHNICIAN

June 1994

June 1994

Bachelor's degree,

Philippines

Skills

Ink
Expert
Ink
Expert
Psychology
Expert
Psychology
Expert
Healthcare
Expert
Healthcare
Expert
Mail
Expert
Mail
Expert
Nursing
Expert
Nursing
Expert
Ink
Expert
Ink
Expert
Psychology
Expert
Psychology
Expert
Healthcare
Expert
Healthcare
Expert
Mail
Expert
Mail
Expert
Nursing
Expert
Nursing
Expert

Languages

Filipino
Expert
English
Expert