IT Manager
Private Office of Sheikh Tahnoon
Total years of experience :18 years, 5 Months
Head of IT Department and manage all IT-related activities of the different companies under His
Highness Sheikh Tahnoon (TMKN Properties, TMKN Building Materials, TMKN Kids, Farms)
• Manage and facilitate the support and implementation of the functionalities of Dynamics 365
Finance and Operation. Hands-on on setup and configuration, data migration, training and support
for all new entity and module implementations
• Design and implement improvements and new business processes as per requirements of various business verticals. Innovate and creates initiative on process and system improvements that will
increase productivity and improve employee productivity
• Manage vendors and vendor deliverables for all IT related activities and services
• Manage and maintain IT infrastructure and licenses of various systems
• Overall Project Manager for ISO certification activities which includes process and documentation
review, internal audits and trainings
Technical and functional professional for Microsoft Dynamics AX 2012 R3
• Perform solution mapping, fit/gap analysis and functional designs for Dynamics AX
implementation for various Smith & Nephew (S&N) country offices
• Involved in production support for all Latin America, Middle East, Africa and APAC countries for
modules of Warehouse Management, Inventory Management, Procurement, Sales and
Distribution, Master Planning and AP/AR modules.
• Review and manage the deliverables of external consultants/vendors on the different
implementation
• Performs white box testing for various Dynamics AX implementation. Writes test scripts that are
aligned to S&N process as well as localized business requirement for each country offices.
• Conducts trainings such as Key User Training and End User Trainings.
• Performs setup and configuration for Trade and Logistics related modules. Involved on data
migration activities from legacy system to Dynamics AX.
• Technical and functional consultant for Microsoft Dynamics AX
• Provide operation support and provide technical solutions to address operational issues
• Performs fit and gap analysis with client’s business processes versus Dynamics AX processes
• Performs presales, scoping, setup and configuration functions
• Provide solutions on improving system performance and stability.
• Performs coding and unit testing for customizations.
• Lead architect for a digital marketing project using Sitecore and Commerce Server
• Identify and design integration end points for back office systems (SAP and CRM) using Biztalk
• Responsible in server sizing plan based on project requirements
• Performs the role of a Scrum Master for the development team
• Created application architecture, server architecture and other technical documents
• Created software development and quality assurance strategy. Advocated agile principle to development and QA teams
• Subject matter expert on back office operation (ERP processes)
• Manage and monitor vendor deliverables
• Solutions Architect for Dynamics Ax. Involved in Trade and Logistics and Financial module implementation.
• Define the roadmaps for the platforms in terms of technical and business capabilities so as to facilitate IT planning and alignment with business
• Perform different reviews to ensure the quality and robustness of the platforms
• Provide operation support and provide technical solutions to address operational issues
• Administer setup and configure the different Dynamics Ax environments and manage the source code repository server.
• Manage builds and versioning strategies for multiple instances of Dynamics Ax.
• Investigates and analyze issues that are encountered by Operation and render timely resolutions.
• Provide solutions on improving system performance and stability.
• Based in Riyadh, Saudi Arabia
• Managed the company-wide automation program for a construction company using various technologies (Microsoft Dynamics Ax, SharePoint, Project Server)
• Managed the infrastructure build out of a data center and 6 small data center
• Managed relation with vendors and service providers
• Managed the Application Development Team and ERP implementation team.
• Propose solutions and strategies to stakeholders for the company automation program
• Prepared annual IT project pipeline and prepare and present the annual IT budget to stakeholders
• Implemented ERP solution using Microsoft Dynamics Ax 2009. The modules implemented were Finance, Project, HR and Production. Customized modules like Asset Management, Equipment Management and Item Request Management.
• Managed software development projects.
• Based in PeopleSupport Center, Makati Philippines
• Managing the Application Development Team which consists of Business Analysts, Software Engineers, QA and Production Support groups. Currently handling 17 team members
• Authored the Software Development Life Cycle (SDLC) for PeopleSupport
• Involved aligning internal policies (change management, application security) in compliance with SOX (302 and 404) and PCI compliance
• Performed Application Architect role and recommended solutions and strategies the company’s technology direction
• Manages multiple and simultaneous software development projects and facilitated the software acquisition processes for COTS applications
• Managed relations with vendors and participate and vendor and software selection process.
• Member of the Change Management Board and Crisis Team (BCP)
• Involved in setting up Disaster Recovery Plan for all Information Systems
• Overall project manager of enterprise application projects
Assigned as project leader of the Manila IT team. Manages senior web developers. Reporting to VP of IT operations.
Projects involve migration of existing ASP and ASP.NET 2000 web applications to ASP.NET 2.0 and authoring internal software tools using smart client architecture.
Developing ASP.NET 2.0 and Windows forms smart client applications using the latest Microsoft technologies (Visual Studio 2005, C#, SQL Server 2005)