michael louis, professional dealer assistant manager & team leader in Sales and live support department.

michael louis

professional dealer assistant manager & team leader in Sales and live support department.

Delta Investment group

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Faculty of Commerce & Business Administration – Accounting Department,
Expérience
18 years, 4 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 4 Mois

professional dealer assistant manager & team leader in Sales and live support department. à Delta Investment group
  • Egypte - Le Caire
  • Je travaille ici depuis avril 2008

Professional in the Meta trader manager & good in the admin, also team leader in Sales and live support department.

Responsible for the following:

 Receiving the order on the Meta trader manager to exist it to make it done.
 Targeting new to Company clients within the priority and mass affluent segments and expanding the Company database
 Understanding client goals and risk tolerance and actively promote investment ideas that are in line with clients' needs.
 Maximizing client satisfaction of the Company service.
 Meeting the client's needs by offering the right financial solutions
 Maintenance and growth of the existing clients through active Relationship Management.
 Acquisition of new client relationships.
 Staying on the live support to handling all the Customer Enquiries, Customer Complaints and any technical support.

Senior Sales Officer and customer care Team leader à "Vodafone Egypt "
  • Egypte - Le Caire
  • janvier 2006 à avril 2008

Responsible for the following:
• Acquisition of new client relationships.
• Maintenance and growth of existing client relationships.
• Achieve high levels of service standards and maximize client
Satisfaction.

at the front office in the the reception & the call center. à "dreams beach resort" Sharm El Sheikh ( 5-Star resort )
  • Egypte
  • février 2006 à janvier 2007

Responsible for all the guests reservations & handling all the guests problems. Also responsible for all the telephones & faxes of hotel for managers, stuff & Guests.

Éducation

Baccalauréat, Faculty of Commerce & Business Administration – Accounting Department,
  • à Helwan Inoversity
  • juin 2006
Etudes secondaires ou équivalent, Thanaweya Amma
  • à Saint Family School
  • mai 2006

i got 90%

Specialties & Skills

Administration
Front Office
Negotiation
internet
computer
Ability to multi-task in a fast paced environment.
Have the ability to take quick actions to solve problems
Good sales and negotiation skills

Langues

Anglais
Expert
Arabe
Expert