Ticketing Supervisor
Qatar airways
Total years of experience :11 years, 4 Months
Making and confirming reservations
Issuing and selling of tickets
Re-issues and re-validating of tickets
Re-routing miss-connected passengers
Resolving ticket queries in a professional and timely manner in person or via phone
Assisting check-inn counters with booking remarks and ticket association
Promoting our privilege club by enrolling new members
Issuing of STPC and baggage stops for passengers requesting a stop in Doha
Answered phones, managed mail, handled visitors in a 289-employee company that was engaged in manufacture and sale of office equipment.
Responded to email and fax inquiries. Drafted correspondence and booked appointments for five managers.
Co-ordinate a mass mailing exercise starting from identifying potential clients and following up on leads.
Have switched the existing delivery system by outsourcing a new local courier service and cut costs by 25% and improved delivery service as well.
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