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michael  maina, Housekeeping Staff

michael maina

Housekeeping Staff·EFS Facilities LLc.

United Arab Emirates

Bachelor's degree, Bachelor of Arts

Work experience

Total years of experience: 22 years, 6 months

Housekeeping Staff

November 2025 - Present

EFS Facilities LLc.

Fujairah, United Arab Emirates

November 2025 - Present

support smooth and efficient operations.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Relationship Manager

May 2016 - Present

Puritesh Logistics Enterprises

Nakuru, Kenya

May 2016 - Present

Company industry:
Retail & Wholesale
Job role:
Sales

Relationship Manager

January 2016 - September 2025

Puritesh Logistic Enterprise

Nakuru, Kenya

January 2016 - September 2025

• Identified and onboarded new clients through structured prospecting
and relationship-based growth strategies.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Senior Relationship Officer

January 2013 - January 2015

Imperial Bank Ltd,

Nakuru, Kenya

January 2013 - January 2015

• Acquired new clients through proactive engagement and strategic
relationship development.

Company industry:
Banking
Job role:
Sales

Credit Manager

January 2012 - December 2012

Equity Bank Ltd,

Juba, South Sudan

January 2012 - December 2012

• Set credit limits, structured repayment terms, and managed collections for
overdue accounts.

Company industry:
Banking
Job role:
Accounting and Auditing

Business Customer Advisor

January 2007 - December 2011

Barclays Bank

Nakuru, Kenya

January 2007 - December 2011

Monitored SME credit and initiated corrective actions where

Company industry:
Banking
Job role:
Customer Service and Call Center

Clerical Officer, Banking Hall Executive

January 2004 - December 2006

Barclays Bank,

Nakuru, Kenya

January 2004 - December 2006

• Performed clerical and counter banking duties to support daily branch
operations.
• Managed corporate and SME customer interactions at the banking hall
level.
• Supported business growth through customer referrals.
• Provided frontline leadership in customer service delivery and
performance management.
• Compiled weekly customer service data for reporting purposes.

Company industry:
Banking

Sales & Marketing Administrator

January 2003 - January 2004

Biop Company Ltd,

Nairobi, Kenya

January 2003 - January 2004

• Coordinated formulation and implementation of sales and marketing
activities.
• Provided team leadership and supervised sales and marketing support
staff.
• Managed sales reconciliations and maintained accurate records.
• Supported community liaison and corporate social responsibility initiatives.

Company industry:
Agriculture & Crop Production
Job role:
Sales

Education

University Of Nairobi

November 2002

November 2002

Bachelor's degree, Bachelor of Arts

Kenya

Development University of Nairobi

October 2002

October 2002

Bachelor's degree, Statistics

Kenya

Skills

Customer Service Skills
Expert
Customer Service Skills
Expert
Relationship Building
Expert
Relationship Building
Expert
Communicator
Expert
Communicator
Expert
Sale Negotiation
Expert
Sale Negotiation
Expert
Growing Revenue
Expert
Growing Revenue
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Marketing
Expert
Marketing
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Administration
Expert
Administration
Expert
Project Management
Intermediate
Project Management
Intermediate
Accounting
Intermediate
Accounting
Intermediate
Data Entry
Expert
Data Entry
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Sales
Expert
Sales
Expert

Languages

English
Expert
Swahili
Expert
French
Beginner

Training and Certifications

Certifications
Introduction to Computer & Data analytics
Nairobi Institute of Business Studies (NIBS)
Jul 2001
Show credentials

Training
Working with HIV infected colleagues
Customer Service excellence
Barclays Bank Learning & Devt
Jan 2004