Store Director
Michael Kors
Total years of experience :8 years, 8 Months
Related Competencies: Sales Management, Administrative, Strategic Planning, Sales Leadership, Team Support, Sales Recruitment, Visual Merchandizing, Inventory Control, Luxury Customer Service. Scheduling, Fashion Retail Sales, Sales Analysis, Loss Prevention. Promoted to direct all district sales operations and manage all recruiting, training, and team building to drive client retention for one of the principal forces in the Fashion business in the Far East Region.
• Created, developed, and measured progress towards sales progress using dashboards, ERP system and communicated progress during weekly calls and quarterly reviews.
• Hired, trained, and developed a close-knit team and organize its work to support revenue growth.
• Monitored compliance with all technologies and optimize the business work processes.
• Orchestrated an effective wave of communication that aligns the company plan to the sales team.
• Successfully exceeded the sales target plan by 62%, year-to-year for two consecutive years.
Related Competencies: Sales Management, Sales Training, Innovation Planning, Strategic Partnerships, Strategic Planning, Fashion Retail Sales, Sales Leadership, Team Support, Sales Recruitment, Customer Negotiation, VIP Appointments.
• Improved the service level for Versace from 84% to 99.3% in six months.
• Enhanced operational effectiveness, emphasizing cost containment while maintaining quality of client care.
• Recognized for catapulting sales from $35k a month to $120k a month.
• Resolved any administrative problems and kept lines of communication open with staff to ensure high employee morale and a professional atmosphere.
Related Competencies: Relationship Development, Customer Satisfaction, Problem Solving, Team Leadership & Mentorship, Employee Engagement, Employee Motivation, Policies & Procedures, Upselling Strategy.
Chosen and trusted to open the first flagship store in California while directing all daily operations including team training, sales planning, visual merchandising, and budget management.
• Revenue driver who was recognized by management for the highest sales numbers in the region for six months straight, catapulting sales 45% for the first three months and 60% for the second three months.
• Operated and managed a $2M budget including product selection and product orders.
• Developed a training process for in-house alterations and applications that increased in-store efficiency.
• Trained all members of the sales staff on how to recognize and capitalize on sales opportunities to increase client retention, satisfaction, and revenue.
Supply Chain