Sales Manager
Desert River Trading company
Total years of experience :12 years, 10 Months
Conducted 12-15 meetings per week with new and existing customers to demonstrate product ranges and to uncover business opportunities.
Set strategies to reach sales targets.
Created quotations and tender bids
Actively followed up on new hotel and restaurant leads.
Effectively managed and developed the key accounts and achieved the set Revenue targets of managed accounts.
Produced and implemented an account development plan for each managed account to achieve maximum revenue in short and long term.
Sourced new business and partners in Russia and CIS and attended overseas trade shows, key client events and sales trips.
Conducted 2 webinars a month for overseas partners to insrease the product knowledge of Jumeirah Cluster Hotels.
Conducted daily site inspections and entertainments in Jumeirah Cluster Hotels for key partners (from 1 to 30 partners in one group).
Implemented Sales strategies and activities in order to increase a market share and drive business to Jumeirah Cluster Hotels hotel from Russia and CIS market with special focus on luxury business and products.
Developed and maintained a close working relationship with Global Sales Office and Cluster Hotels.
Managed Salesforce system input of new contacts and accounts.
Monitored market trends, collected and shared market intelligence with the team and management.
Groups Coordinator. In House Rooms Reservation department.
Madinat Jumeirah Resort - Jumeirah Group (5*) 1, 300 rooms.
Handled Group reservations from 10 rooms and above, managed the group block, inventory, rooming lists, and worked closely with Group Sales, Events and Company bookers.
Coordinated all group details with other departments as rooming list, guests preferences, airport transfers, Restaurant reservations and other group and system related queries and updates.
Prepared group arrival and in-house reports for Communication meetings and attending PreCon meetings.
Prepared Pro Forma invoices for cash listed Travel agencies and individual bookers and followed up on payment for non-guaranteed bookings.
Handled reservations no-show/cancellation and arrivals reports on daily basis.
Handled reservations inquiries through different booking channels and assisted on the guests visa applications.
Senior Sales Reservation Agent.
Promoted to Groups Coordinator within the same department.
Feb 2011 - Apr 2017. Dubai. UAE
Handled Group reservations from 10 rooms and above, managed the group block, inventory, rooming lists, and worked closely with Group Sales, Events and Company bookers.
Coordinated all group details with other departments as rooming list, guests preferences, airport transfers, Restaurant reservations and other group and system related queries and updates.
Prepared group arrival and in-house reports for Communication meetings and attending PreCon meetings.
Prepared Pro Forma invoices for cash listed Travel agencies and individual bookers and followed up on payment for non-guaranteed bookings.
Handled reservations no-show/cancellation and arrivals reports on daily basis.
Handled reservations inquiries through different booking channels and assisted on the guests visa applications.
Guest Service Executive. Front Office.
Jumeirah Beach Hotel - Jumeirah Group (5*) 600 rooms.
Carried out check-in /check-out procedures of Hotel guests including Guest Relation and Front Office admin duties.
Performed Front Desk cashiering functions with cards, cash, paid outs, foreign currency exchange and refunds.
Maximized revenue by participating in upsell program and utilized suggestive and up-selling techniques.
Guest Service Assistant . Jumeirah Retail - Jumeirah Group.
Promoted selling and suggestive selling of all merchandise in the shop in order to increase revenue/Carried out cashiering functions.
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