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Michael Nassiri, General Manager

Michael Nassiri

General Manager·NH MALDIVES KUDA RAH RESORT

Maldives

Bachelor's degree, Hotel Management

Work experience

Total years of experience: 26 years, 8 months

General Manager

January 2025 - Present

NH MALDIVES KUDA RAH RESORT

Male, Maldives

January 2025 - Present

• Increased FY 2025 occupancy vs 2024 by 15% and ADR by 21%, through demand generation, pricing strategy, and revenue management.
• Improved FY 2025 vs 2024 RevPAR by 44% and TrevPAR by 16%, translating topline performance into overall profitability.
◦
• Delivered a 50% increase in EBITDA in 2025 vs 2024, through cost control, and strategic revenue optimization.
• Amplified brand visibility through targeted marketing and positioning strategies, driving substantial market penetration and strengthening competitive
advantage.
• Elevated guest satisfaction scores, increasing TripAdvisor rating from 4.2 to 4.7, Net Promoter Score to 80, and HolidayCheck rating to 94%, underscoring a
strong focus on service quality and guest experience
Company industry:
Hospitality & Accomodation

General Manager

February 2021 - July 2026

STEIGENBERGER ALDAU BEACH HOTEL

Hurghada, Egypt

February 2021 - July 2026

• Elevated guest satisfaction, securing a Tripadvisor ranking of No. 4 and Holiday Check ranking of No. 1 in a destination with over 250 hotels.
• Onboarded the CIS market, maintaining high occupancy levels at 88% month over month.
• Implemented dynamic yield management strategies to optimize Best Available Rate (BAR) and rate structures, enhancing Average Daily Rate (ADR) and
revenue.
• Increased ADR Year-To-Date (YTD) by 20% over budget while also boosting occupancy by 5% YTD over budget projections.
• Surpassed Y2021 revenue targets by $2.54 million USD, reflecting a 19.4% increase compared to the budgeted figures.
• Exceeded Y2021 Gross Operating Profit (GOP) by $1.86 million USD, outperforming the budget by 35%.
Company industry:
Hospitality & Accomodation
Job role:
Management

Executive Assistant Manager

August 2015 - July 2026

SALALAH ROTANA RESORT

Salalah, Oman

August 2015 - July 2026

• Maintained an average occupancy rate of 92% from October 2015 to May, through effective capacity management.
• Elevated the hotels TripAdvisor ranking to No. 2 in Salalah, enhancing the propertys reputation and market position.
• Innovated the guest experience by introducing a new VIP stay program, tailored to meet the needs of discerning clientele.
• Developed and implemented strategic purchasing plans for hotel outlets, focusing on upgrades, decorations, and buffet enhancements, ensuring guest
satisfaction and operational efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Management

Director of Food & Beverage

August 2008 - July 2026

RADISSON BLU

Aqaba, Jordan

August 2008 - July 2026

• Led the successful implementation of a new locally inspiredfusion a la carte menu, reflecting regional flavors and culinary trends.
• Upheld and exceeded HACCP standards, consistently achieving audit scores above 93%, ensuring food safety and quality.
• Achieved a year-to-date payroll reduction of 7% compared to the previous year, optimizing staff efficiency and cost management.
• Attained a 92% rating on the Food & Beverage Quality Performance Review Audit, demonstrating excellence in service and operations.
Company industry:
Hospitality & Accomodation
Job role:
Other

Chief Steward

June 2001 - July 2026

InterContinental Berlin

Berlin, Germany

June 2001 - July 2026

Company industry:
Hospitality & Accomodation
Job role:
Other

Restaurant & Bar Manager

April 2000 - July 2026

Grand Hyatt Muscat

Muscat, Oman

April 2000 - July 2026

Company industry:
Hospitality & Accomodation
Job role:
Other

General Manager

December 2022 - January 2025

SANDALS GRANDE ST. LUCIAN BEACH RESORT & SPA

Gros Islet, Saint Lucia

December 2022 - January 2025

• Successfully managed a dynamic team of 806 employees, fostering leadership and professional development.
• Drove hotel performance, surpassing revenue expectations by $4 million USD on the top line.
• Increased Net Operating Profit (NOP) by $2.5 million above the projected budget Consistently maintained the Average Daily Rate (ADR) at $10.00 above
budget, with a strategic increase planned for the 23/24 budget by $52.00 USD.
• Honored with the Gimmie Award for Best Large Hotel Employer in St. Lucia, recognizing outstanding workplace culture also awarded the World Travel
Awards as the Leading Honeymoon Destination in the Caribbean and as the Best All Inclusive Hotel on St. Lucia for 2023 and 2024.received the 2024 Best
MICE Award for St. Lucia, highlighting excellence in Meetings, Incentives, Conferences, and Exhibitions.
Company industry:
Hospitality & Accomodation

General Manager

January 2018 - November 2020

ADAARAN PRESTIGE VADOO

Male, Maldives

January 2018 - November 2020

• generated new revenue streams, successfully increasing Food & Beverage revenues by $140, 000 USD in the last quarter of 2018.
• Enhanced profitability, surpassing budget by 16%.
• Implemented effective staff retention strategies, reducingturnover to an impressive low of below 4%.
• Led a targeted drive to elevate guest satisfaction, achieving a 98.4% positive rating across major platforms such asTripAdvisor, Booking.com, Agoda, and
Expedia.
• Introduced new front office and guest experience enhancements to improve service quality and efficiency.
• Honored with the SATA award in 2019, recognizing the property as the most romantic hotel.
Company industry:
Hospitality & Accomodation

General Manager

January 2016 - January 2018

ADAARAN SELECT MEEDHUPPARU

Male, Maldives

January 2016 - January 2018

• Was nominated for Best Dive Hotel and Resort, Best Boutique Hotel (Water Villas), and Best Family Resort in the Maldives for 2018
• Successfully attained Travelife Gold Certification for sustainable tourism practices
• Positioned the resort within the top 10 Tripadvisor Beach Destinations in 2016
• Drastically reduced staff turnover from 35% to an average of 6%, improving team stability and morale
Company industry:
Hospitality & Accomodation

Director of Food & Beverage

January 2014 - January 2015

INTERCONTINENTA L DOHA THE CITY

Doha, Qatar

January 2014 - January 2015

• Conceptualized and launched 3 new successful F&B concepts Pan Asian Restaurant, Hwang, a new Shisha concept in the Gardens and Re-launched the
Strata Night Club with a fresh concept and design, generating significant revenues of $5 million USD
• Managed Food & Beverage operations to deliver a GrossOperating Profit (GOP) of 47.2%, surpassing the budgeted target of 40.4%.
• Drove a $1.6 million increase in revenue across all Food & Beverage outlets compared to the previous year.
Company industry:
Hospitality & Accomodation

Director of Food & Beverage

January 2011 - January 2014

INTERCONTINENTA L PHNOM PENH

Phnom Penh, Cambodia

January 2011 - January 2014

• Oversaw Conference & Events (C&E) sales, with direct reporting responsibilities.
• Maintained a high Employee Satisfaction (ES) score of 87 forboth kitchen and service departments.
• Managed the hotels Food & Beverage operations for high-profile events, including the 2012 ASEAN meetings, hostingdignitaries such as the President of
China and Prime Ministers from Japan, South Korea, and Malaysia.
• Successfully coordinated Official State Ceremonies (OSC) for the Cambodian Prime Minister at the Peace Palace on multiple occasions.
Company industry:
Hospitality & Accomodation

Director of Food & Beverage

August 2008 - April 2010

Radisson Blu El Quseir

Al Qusayr, Egypt

August 2008 - April 2010

Company industry:
Hospitality & Accomodation

Food and Beverage Manager

October 2006 - January 2008

HOLIDAY INN- KUWAIT

Al Kuwait, Kuwait

October 2006 - January 2008

Company industry:
Hospitality & Accomodation

Assistant Food & Beverage Manager

January 2004 - October 2006

INTERCONTINENTA L MALTA

Sliema, Malta

January 2004 - October 2006

Company industry:
Hospitality & Accomodation

Banquet operations Manager

January 2002 - January 2004

One & Only Mirage & Arabian Court

Dubai, United Arab Emirates

January 2002 - January 2004

Company industry:
Hospitality & Accomodation

Assistant Banquet Manager

October 1999 - January 2000

Grand Hyatt Berlin

Berlin, Germany

October 1999 - January 2000

Company industry:
Hospitality & Accomodation

Education

ABZ- Hotel School

August 1998

August 1998

Bachelor's degree, Hotel Management

Germany

John F. Kennedy School

January 1989

January 1989

Bachelor's degree, English and Physics

Germany

Skills

BRAND IDENTITY

Intermediate

DEMAND GENERATION

Intermediate

EXECUTIVE LEADERSHIP

Intermediate

GROSS PROFIT

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PERFORMANCE MANAGEMENT

Intermediate

PRICING STRATEGIES

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

REVENUE MANAGEMENT

Intermediate

Languages

German

Native Speaker

English

Native Speaker

French

Expert

Training and Certifications

Certifications
Becoming a Powerful Leader
Training
Becoming a Powerful leader
Cornell University
Apr 2026

Hobbies and interests

Scuba Diving & Golfing

2x Gimmie Award Winner in St. Lucia 2 WTM Awards in st. Lucia