IT Support
Abu Dhabi Country Club
Total years of experience :18 years, 1 Months
IT Support
Abu Dhabi Country Club, Abu Dhabi, United Arab Emirates
March 27, 2008 - Present
Responsible for the operation, administration, and maintenance of the company's internal networks,
servers, email, and network security systems.
• Install and configure computer hardware operating systems and applications.
• Upgrade and troubleshoot system and network problems.
• Install and perform repairs to hardware, software, and peripheral equipment following design or installation specifications.
• Schedule and conduct maintenance/repair to the LAN/WAN including hubs, switches, routers,
firewalls and servers.
• Monitor network to ensure network availability to all system users and accomplish routine
backups and archival of files stored on the network to assist with file recovery.
• Set up equipment for employee use, perform or ensure proper installation of cable, operating
systems and appropriate software, and ensuring that software licenses are adhered to.
• Maintain an inventory of all computer equipment, keeping maintenance records, and ensuring
adequate maintenance provision
• Identify problems, make recommendations to solve them, keep standard software and hardware recommendations under review, and provide input into future IT strategy.
• Maintain record of daily data communication transactions, problems and remedial actions
taken, and installation activities.
• Manage various user accounts such as Windows domain, email, CRM, and calendar, ensuring
that the appropriate levels of security are maintained while enabling users to complete their
work effectively. Provide telephone and desktop support to internal users.
• Liaise and coordinate with external support all outsourced works.
IT / Operations Support
AirCom Power Co., Abu Dhabi, United Arab Emirates
June 2006 - March 2007
• Responsible for handling all computer-related matters of the company such as networking,
system maintenance, and troubleshooting.
• Set up and operate hand and power spray equipment to apply chemicals to needed areas.
• Maintain work area, chemical storage area, and equipment in a condition that promotes good
safety practices.
• Preserve and clean equipment and tools used in chemical application and send out for service as required.
• Set up and conduct experiments, tests, and analyze results for customer satisfaction.
• Write technical reports.
Technical Support Representative
Global Systems, Inc., Pasig City, Philippines
February 2005 - February 2006
• Responsible for handling internal and external technical support requests.
• Field customer technical support requests arriving via Web interface, E-mail, or telephone in a
prompt, courteous, and knowledgeable manner.
• Stimulating the end-user experience, follow test plans developed by the programmers for new
Web sites or applications. Detect and report problems, bugs, and errors.
• Carry out data processing tasks using a Web interface to generate Mailing lists for outbound
marketing efforts.
• Internal User Help Desk/Technical Support - troubleshoot workstation problems and technical
issues for full spectrum of users within company.
• Setup configuration and support of both the workstation hardware and software, including
Operating System installation, configuration and upgrades, application installation and configuration, hardware upgrades and hardware/software troubleshooting.
Computer System Design & Programming AMA Learning Center, Philippines