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Michael Sesay, Data & Reporting Assistant

Michael Sesay

Data & Reporting Assistant·Elite Escape

United Arab Emirates

Higher diploma, Airlines & Airports Customer Service Basics

Work experience

Total years of experience: 2 years, 7 months

Data & Reporting Assistant

January 2026 - Present

Elite Escape

Sharjah, United Arab Emirates •Remote

January 2026 - Present

• Assisted in collecting and cleaning data from internal systems for weekly and monthly reports.
• Built basic Power BI dashboards to track operational KPIs for the business unit.
• Used Excel to organise, sort, and summarise datasets for management review.
• Supported the analytics team with ad hoc data requests and reporting tasks.
Company industry:
Business Consultancy Services

Customer Service Representative

January 2023 - January 2024

Africell

Freetown, Sierra Leone •Hybrid

I found this job using Bayt.com

January 2023 - January 2024

• Responded promptly to customer inquiries, providing accurate information and facilitating efficient problem resolution.
• Delivered exceptional service by actively listening, empathizing, and crafting personalized solutions to meet customer needs.
• Successfully resolved customer complaints and discrepancies, upholding company standards and enhancing customer satisfaction.
• Assisted in processing orders, billing, and payment transactions with meticulous attention to detail, ensuring accuracy and efficiency.
• Monitored cash drawers and inventory levels, ensuring adequate supply and operational effectiveness to support seamless service delivery.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Business Analytics Support

January 2023 - January 2024

Satin Luster

Fujairah, United Arab Emirates •Hybrid

January 2023 - January 2024

• Compiled and formatted business performance reports using Excel and Google Sheets.
• Assisted in analysing digital marketing campaign data including clicks, impressions, and conversions.
• Ran SQL queries to pull records from a company database under senior analyst guidance.
• Maintained data accuracy across reporting spreadsheets and flagged inconsistencies to the team.
Company industry:
Business Support Services

Digital Marketing Assistant

January 2021 - January 2022

Heritage Home

Freetown, Sierra Leone •Hybrid

January 2021 - January 2022

• Monitored social media and website performance metrics using Google Analytics.
• Prepared weekly performance summaries in Excel for the marketing manager.
• Helped manage content scheduling and tracked engagement data across platforms.
Company industry:
Real Estate

Education

Akademika Training Institute

September 2025

September 2025

Higher diploma, Airlines & Airports Customer Service Basics

United Arab Emirates

GPA (percentage): 93%

GPA (percentage): 93%

The Evangelical College of Theology — University of Sierra Leone

January 2024

January 2024

Diploma, Administration And Business Administration

Sierra Leone

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPATHY
Intermediate
EMPATHY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
COMMUNICATIONS
Beginner
COMMUNICATIONS
Beginner
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
BUSINESS ANALYTICS
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATA COLLECTION
Intermediate
DATA COLLECTION
Intermediate
DATA VISUALIZATION
Intermediate
DATA VISUALIZATION
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
PYTHON PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate

Languages

English
Beginner

Training and Certifications

Certifications
Digital Marketing Certificate
UniAthena
May 2026
Show credentials
Microsoft Excel Associate (MO-200)
Training
Introducation to Data Analysis using Microsoft
Coursera
Apr 2026
Show credentials

Hobbies

  • football, gym, basketball
    football, gym, basketball