Housekeeping Manager
Winford Manila Resort and Casino
Total years of experience :16 years, 1 Months
Develop and implement Housekeeping systems and procedures.
Plan, control and supervise horticultural activities.
Attending and resolving guest complaints.
Daily room inspection including Casino, Public Area
Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
Reporting directly to Director for Hotel Operations.
Handle the entire Hotel Operations.
Meet and greet VIP Guests and major corporate clients upon arrival
Stay current with all hotel products, services, policies and emergency procedures
Coordinates with all departments concerned in order to maintain Front Office functions properly.
Checks group department, fit and ensure switchboard makes appropriate wake up calls.
Handles guest complaints and other related problems.
Approves the working schedule for the front office attendants.
Check on all reservations for the day of arriving guests. Preparing registration cards, ensuring that they are complete, and information accurate ahead of guest arrival.
Co-ordinate with all departments concerned in order to maintain Front Office functions properly and requests carried out correctly ensuring the guest stay is well organized and coordinated.
Handle guest complaints and other related problems and report on the Operations Manager’s log/handover book.
Ensure that all special requests listed on booking as well as requested while in house are carried out with the highest level of service and in line with company standards.
Answer guests’ enquiries, handles complaints and attend to the needs of the guests.
• Assisting Executive in overseeing and ensuring daily smooth operations including banqueting functions and events organized
Front Office Supervisor Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Housekeeping Supervisor Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Generate sales for a portfolio of accounts and reach the company’s sales target
Establish budgets with the client and company
Identify new sales opportunities within existing account.
Front Office Supervisor, Lead and direct the team to ensure the smooth operation of front desk function
Housekeeping Supervisor obtains list of rooms to be cleaned immediately and list of prospective checkouts or discharges to prepare work assignments.
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
Maintains a detailed knowledge about the hotel's services and hours of operations.
Check guests in and out, including preparation of guest bills and authorizing payments.
Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies
Playing an integral role in new business pitches and hold responsibility for the effective on boarding of new clients.
Focusing on growing and developing existing clients, together with generating new business.
Write business plans for all current and opportunity tender business.
Responsible for the development and achievement of sales through the direct sales channel.
Validate checks and shady credit or debit card payments and confer with customers to ensure that payment instruments are being used legally
Compare work orders with actual items to ensure that the proper item and quantity has been pulled
check transactions against cash / credit card payments received and ensure that they tally.
Develop and implement creative solutions to areas of improvement.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
Effectively manage the restaurant in the absence of the Restaurant Manager
Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
Develop and implement creative solutions to areas of improvement.
Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
Provide coaching and feedback to managers and staff and assess performance on and ongoing basis