Disha Shetty

 Lead coordinator in marketing operations, divisional operations of finance, global training arrangements, travel bookings
 Lead designer of quarterly and annual marketing plans, along with ensuring timely implementation of the same, in order to meet organizational goals
 Manage corporate marketing and communication functions, along with critical responsibility of marketing budgetary maintenance for the organization
 Manager for all corporate events & social events organized for clientele, vendors, business partners and the organization: customer seminars, workshops, conferences, diplomat meetings, social events, charity events, annual gatherings and more
 Initiating and coordinating advertising campaigns and promotional activities
 Direct brand management, PR, media relations, corporate positioning, product launches, advertising, sales collateral and trade show marketing.
 Developed and launched integrated, multi-channel print, catalog, web and direct marketing campaigns
 Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve
 Leveraged strengths in cost-effective marketing management and vendor negotiations to end each quarter and year with meeting business growth goals
 Researching and arranging product related trainings worldwide for clientele and internal staff
 Indepth analysis and production of training related course materials, alongside arranging travel arrangements
 Critical responsibility of ensuring smooth operations of invoicing related tasks and following up on contracts related operations and administrative tasks
 Active coordination with venue suppliers and third party suppliers in Qatar, and ensuring successful progress and outcome of all marketing operations
 Key involvement and responsibility for organizing Mannai Events through the year

 Identifying business opportunities, analyzing market prospects, researching and analyzing sales options.
 Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
 Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.
 Preparing reports by collecting, analyzing, and summarizing sales performance and evaluation.
 Maintaining quality service by establishing and enforcing organization standards.
 Organizing professional workshops and product conferences, reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional IT events.
 Manager for organizing company events and seminars for clientele through the year.

 Acquiring, managing and expanding business relationships with a premium client base within the consumer and corporate market.
 Generating new business, collaborating with partners to overcome business challenges and analyzing sales force effectiveness globally.
 Analyzing portfolio market share, segmenting industries by potential spend and developing ways to encourage merchant acceptance.
 Cross selling various American Express sub products and services on top of the main one with premium clients of Qatar.
 Efficiently managing and maintaining client relations by handling potential travel globally and lifestyle requirements.
 Providing premium and quality customer service at any given time to every existing premium client within the AMEX client base, as per their requirements, needs and queries.
 Thoroughly partnered with various departments namely marketing, customer service on a daily basis to ensure that the sales process is followed to the letter.

Leading a team for steering merchandising efforts in harmony with the business objectives;coordinating with international offices for profitable product merchandising.
Representing the organization as the first point of contact for regional and international clients, in terms of detailed business solutions
Handling effective business relations with leading group of hotels within the UAE, all of whom are to be served as clients to utmost caliber and satisfaction.
Liaising with new cooperate clients providing effective business solutions pertaining to their requirements and fulfillment of expectations at all times.
Ensuring professional attention to clients at any given situation, provided personal recognition to the same, and successfully practicing the same law of client servicing within the team
Routine client meetings in coordination with the Sales team to study new business opportunities and serve on the existing business with clients.
Directing the development and implementation of key procurement strategies
Guiding and working along a team of customer service executives in achieving the following critical business operations on a daily basis:
Co-ordinate all internal supply chain activities up-to client distribution points
Monitor and operate day to day client orders from the entire UAE region, and daily coordination with all internal departments of the organization in order to push out deliveries.
Hand in hand operations with the Sales team & Logistics Distribution Center.
Strictly ensuring client orders are executed within specified delivery windows on a daily basis.
Producing strategies and solutions to enhance customer service operations and execution thereby inviting further client business.
Addressing to client concerns and issues, on all areas covering client requirements.
Conceptualizing & implementing services plans/policies for the organization, organizing promotional campaigns and ensuring accomplishment of business goals.

 Handling lost accounts/clients and maintained existing accounts and ensuring maintenance of effective customer relations and expansion of customer database.
 Retrieved lost accounts by re-introducing the business and maintaining positive relations with clients by providing smooth and effective solutions pertaining to their existing requirements and challenges.
 Handling customer queries and requirements round the clock, also resulting in successful gains of productive business for the organization.
 Researching on new market possibilities and introducing new business prospects to the organization, resulting in new business relations inviting in immediate projects.
 Assistance in Marketing operations such as design and introduction of quarterly promotions to clients and HR related administrative tasks such as maintenance and updating of confidential company records and played role in recruitment processes.

 Monitored product performance on a global basis and maintained performance reports and executed evaluations accordingly.
 Maintained financial statistics and reports for the organization’s future decisions.
 Maintained daily reports for the higher authority for crucial evaluation.
 Handled internal administration tasks efficiently thereby executing admin roles.
 Handled data validation and evaluation for organization projects within the period.