General Manager
Doppio Zero
مجموع سنوات الخبرة :17 years, 8 أشهر
Supervise staff. Ensure business maintains Weekly & monthly KPI. Improve staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for overall operations of the business. Admin tasks as needed including inventory, financial, budgeting, payroll, responding to email and social media inquiries.
Achievements:
Reduced f/c from 42% to 38% over 6 months, and managed to maintain a constant 38% f/c. Project managed 5-week renovations. Maintained the best f/c for the entire group of 22 stores for 8 months.
Group holding: 5 Stores, 1 brewery
Managed, motivated, and supported a large team of 250 employees within a time-sensitive and demanding environment. Setup and implementation, development and rollout of more efficient policies and procedures within the group. Strategies to increase productivity, efficiency and customer relations. Analytical planning of the business & Forecasting. Weekly and monthly reporting on all operational areas. Developed and maintained partnerships with suppliers. Negotiated all contracts and deals.
Achievements:
Designed & implemented new operating procedures that assisted in increasing streamlined operations. Designed and implemented full QSC. Developed & implemented new operations manual. Developed new systems for more effective inventory controls that aided in the group GP to increase from 58% to 65%.
Supervised and trained staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and inventory management. Point person for client relations and reviewing guest feedback posted online. Worked as marketing manager on campaigns to increase revenue and foot traffic. Worked closely with legal department on all staff issues.
Group Holdings: 2 restaurants (Slider station & B+F Roadside diner) Oversaw full country operations with a staff compliment of 150. Achievements:
Successfully project managed a major renovation for Slider station during Ramadan.
Reduced Food Cost from 56% to 36% within 6 Months
Increased Turnover for slider station from avg of 1500rials p/d to 8000O p/d
Achieved “Best Casual Dining” award for Oman for 2015
Supervised and trained staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and inventory management. Point person for client relations and reviewing guest feedback posted online. Worked as marketing manager on campaigns to increase revenue and foot traffic. Worked closely with legal department on all staff issues.
Achievements: Built up a new Coffee shop brand, and sold for a profit within 12 months
Reason for Leaving: While assisting Hogshead Holdings in their Rock Cottage branch as one of their managers had passed away.
Achievements: Opened Hooters 1 week before the 2010 Soccer world cup in South Africa. (Largest Hooters in the world - 400-Seater, with 120 Staff) Maintained and developed the international brand in South Africa.
Reason for Leaving: Left to open my own café
Supervised and trained staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and inventory management. Point person for client relations and reviewing guest feedback posted online. Worked as marketing manager on campaigns to increase revenue and foot traffic. Worked closely with legal department on all staff issues.
Supervised and trained staff and resolved staff conflicts. Daily financial reporting. In charge of guest database and inventory management. Point person for client relations and reviewing guest feedback posted online. Worked as marketing manager on campaigns to increase revenue and foot traffic. Worked closely with legal department on all staff issues.