michael yosef gerges elnagar

As an experienced Food and Beverage Operations Manager, I have a proven track record of managing multiple outlets, ensuring customer satisfaction, and maintaining high standards of food safety and quality. I have over 10 years of experience in the hospitality industry, with a Bachelor's degree in Hotel, Motel, and Restaurant Management from Helwan University.

My skills include training, multitasking, and franchising, which I have utilized to interview, hire, and train new staff, manage inventory and supplies, oversee food preparation and presentation, and resolve complaints regarding food quality or service. I am also certified in customer focus and operations management fundamentals by IHG - InterContinental Hotels Group and LinkedIn. My goal is to continue to grow and develop my skills in the hospitality industry, while providing excellent service to customers and supporting my team.

operating & managing classy& famous restaurant

Duties & Responsibilities:
 Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
 Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
 Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
 Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.  Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.  Make employment and termination decisions consistent with Owner/Kitchen Manager guidelines for approval or review.
 Fill in where needed to ensure guest service standards and efficient operations.
 Continually strive to develop your staff in all areas of managerial and professional development.
 Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
 Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.  Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
 Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
 Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
 Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
 Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
 Provide advice and suggestions to General Manager as needed

• Manage the performance of the service attendants - all Front of House employees during shifts in the absence
of the Outlet Manager, which includes training on new menus, supporting busy outlets where necessary,
attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest
satisfaction is maximised at all times
• Being the first point of contact for the guests to ensure that guest complaints are dealt with the a consistent a
fair manner & adherence to all company Cash handling Procedures
• Adhering to the closing procedure in line with the Company’s Policies and Procedures to minimise financial risk
to the Company
• Assist in the development of new marketing initiatives including assist & oversee of social media requirements
• Perform other duties as requested by the Line Manager.

bartender job description

bartender job description

practice job description of bartender duets

preparing bar supplies
mixing drinks
serving cocktails
making check for bar closing

working in italian restaurant & i have worked as manager assistant for this restaurant

serving guests to make them have a feeling of satisfaction