مايكل يوسف جرجس النجار, Food And Beverage Manager

مايكل يوسف جرجس النجار

Food And Beverage Manager

biet el Salam

البلد
مصر - الإسكندرية
التعليم
بكالوريوس, hotels management
الخبرات
16 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :16 years, 6 أشهر

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Duties & Responsibilities:
 Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
 Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
 Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
 Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.  Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.  Make employment and termination decisions consistent with Owner/Kitchen Manager guidelines for approval or review.
 Fill in where needed to ensure guest service standards and efficient operations.
 Continually strive to develop your staff in all areas of managerial and professional development.
 Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
 Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.  Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
 Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
 Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
 Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
 Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
 Provide advice and suggestions to General Manager as needed

food and beverage supervisor في intercontinental regency bahrain
  • البحرين - المنامة
  • أبريل 2014 إلى مارس 2016

• Manage the performance of the service attendants - all Front of House employees during shifts in the absence
of the Outlet Manager, which includes training on new menus, supporting busy outlets where necessary,
attending to guest complaints and managing a smooth relationship with the kitchen to ensure that guest
satisfaction is maximised at all times
• Being the first point of contact for the guests to ensure that guest complaints are dealt with the a consistent a
fair manner & adherence to all company Cash handling Procedures
• Adhering to the closing procedure in line with the Company’s Policies and Procedures to minimise financial risk
to the Company
• Assist in the development of new marketing initiatives including assist & oversee of social media requirements
• Perform other duties as requested by the Line Manager.

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الخلفية التعليمية

بكالوريوس, hotels management
  • في helwan univerisity
  • يوليو 2006

66%

Specialties & Skills

Beverage Industry
Food & amp Beverage
Guest Satisfaction
Guest Service
all computer skills
guest satisfaction
leadership
coaching
hospitality technology
supervision
wine knowledge
food industry
operation
food distribution
quality assurance
marketing
restaurants management
restaurants
accounting
materials
planning
f secure
team leadership
management development
problem solving
labor management
plan execution
online research
procedure design
people management
restaurant marketing
staff training
supervising
operations management
negotiation
maintenance management
Hospitality
Administration
Customer Service
Management
Training
Hotel Management

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.



اللغات

الانجليزية
متمرّس
الايطالية
متوسط
العربية
اللغة الأم

العضويات

Chivas academy
  • member
  • April 2014

التدريب و الشهادات

Dewars whisky (تدريب)
معهد التدريب:
bmmi
تاريخ الدورة:
September 2014
المدة:
4 ساعات
customer focus (تدريب)
معهد التدريب:
IHG Merlin
تاريخ الدورة:
July 2014
المدة:
9 ساعات
food & beverage skills (الشهادة)
تاريخ الدورة:
December 2011
صالحة لغاية:
January 2021

الهوايات

  • reading , discovering , learning new things ,