Michal Osuch

Led a successful implementation of a world-class Facility Management system for key healthcare facilities in the Emirate of Abu Dhabi.

*** Control ***
Managed the implementation of Facility Management System for government health organization SEHA including various Project activities such as:
> Project planning divided into manageable stages
> Evaluating customer needs for scope of project
> Reviewing progress against plan and business case
> Identifying implementation related risks
> Conducting product presentations and system process workshops
> Providing Project implementation progress reports and related documentation

*** Innovation ***
Led Facility Management Transformation to streamline processes in most prestigious and demanding medical facilities (i.e. Tawam Hospital, Mafraq Hospital, Al Rahba Hospital, Al Wagan Hospital)

*** Expertise ***
Business demands and solutions consultancy to the Development Team for the Facility Management System implementation by advising on functional aspects, best practice and usage of the Facility Management domain and by advising on technical requirements of application modules such as Asset Registry, Inventory, Corrective Maintenance, Preventing Maintenance Scheduling, Predictive Maintenance, Reporting.

Estimated project value: AED20mln

Child company of German General Hospital (Middle East) LLC, Abu Dhabi, UAE

Managed ISS projects to deliver business products according to an agreed Business Case.

*** Strategy ***
> Managed planned strategies to use Private and Public Cloud Computing technology in terms of availability, security and integrity.
Introduce procedures to support development and improvement of systems, estimating risks and benefits, introducing workflows to support organization and reduce utilization of human resources
> Planed and establish Disaster Recovery Solutions
> Simplified administrative work by introducing systems such as: Active Directory, Proxy Forefront Threat Management Gateway, File Servers, Print Servers, Windows Server Update Services, VPN, SharePoint, Business Intelligence: Reporting Services
> Contributed to design of ICT-ELV systems for upcoming hospital, such as Data Center, Data Network, WLAN and Tracking, Nurse Call System, Voice Communication, Patient Entertainment System and IPTV, Audio Video, Security Systems, Building Management System, Light Control system, Fire Alarm in respect to IT Infrastructure.

*** Control ***
Ensured the correct software implementation and overall conformance of the following systems by supervising their Project Implementation process:
> Hospital Information System - Siemens
> E-Claim Management Tool - own development
> Facility Management System - Rosmiman
> Finance Management System - Focus
Supervised contractors maintenance to ensure level of service being delivered for: Hospital Information System, Radiology Information System, Medical Equipment

*** Creativity ***
> Designed and provided complete IT infrastructure for head office facility, included: Server Room, VMware Cluster, Network, Telephone System, Software, Office Equipment
> Introduced VMware ESX server setup to ensure cost-effective cluster defined in high availability mode to host any type of virtual servers

Estimated Project value: USD250mln

Actively involved in design and implementation process of Loyalty Management System for
JetBlue Airlines in U.S.A. included:
> Business Administration Module
> Contact Center Module
> Member Portal Module
> Smart Analytics Module

*** Coordination ***
> Participated in 36 hours JetBlue Airlines cutover in NYC that involved nearly 300 IT Engineers and Business Users to simultaneously replace Loyalty, Revenue Accounting and Booking Engine and migrate completely 70mln historical transactions and successfully integrate with American Express, Sabre, Mercator, Points.com and 18 other partners.
> Ensured the right level of communication and coordination between business units of JetBlue Airlines HQ in New York, call center in Salt Lake City and Comarch development teams in Chicago and Katowice.
> Closely monitored progress of development against planed Scrum Sprints (The Agile) along with testing process and issue log.

Contract value: AED15mln

Led the team in development of internal systems targeted to support growth of the company. Author, responsible for complete application life cycle of following system:
> Electronic Document Management System (Team Project)
> Financial Management Tool - FIN (Team Project)
> SMS Notification System (Individual Project)
> Web Phone Book (Team Project)

*** Analytics ***
Collected business and user requirements
Planed application architecture
Ensured complete data migration to new systems

*** Creativity ***
Carried software development process
Monitored testing and approval process
Used technologies and platforms:.NET platform: C#, ASP