Reservations / Sales Agent
Accor
Total years of experience :5 years, 2 Months
• Creating new Foreign Individual Traveller (FIT Leisure), Corporate & Group bookings.
• Upselling and cross selling rooms & meal plans.
• Communicating Stop Sales, Promotions & Withdrawals to various Travel Agents & DMCs.
• Performing quality checks of reservations & rates according to booking voucher / LPO.
• Training new colleagues & cross trainees with Standard Operating Procedures (SOPs).
• Liasing with various departments across the hotel to help maintain accuracy of reservations and rates.
• Assisting with guest requests & creating reservations over the phone & via email.
• Communicating Stop Sales, Promotions & Withdrawals to various Travel Agents & DMCs.
• Performed rate shopping & rate management on PMS & OTA extranet under guidance from General Manager & Director of Sales in the absence of Revenue Manager.
• Training new colleagues & cross trainees with Standard Operating Procedures (SOPs).
• Working as Sales/Production Coordinator with one of the leading hotel & restaurant suppliers in the Middle East region.
• Coordinating with the sales team by managing schedules, filing important documents and communicating relevant information
• Understanding client requirements & proposing products via telephone and email in a competitive sales environment
• Ensuring the adequacy of sales-related linen material
• Responding to new sales enquiries & preparing sales quotations for the Sales team
• Preparing sales proposals for events and projects under the direction of management
• Coordinating with Sales, Production and Accounts department to ensure timely delivery of product samples
• Liaising with relevant departments in order to process Purchase Orders
• Arranging delivery of product samples to clients by coordinating with Transportation department
• Training new colleagues with Standard Operating Procedures (SOPs)
• Worked as a Guest Services Executive at the prestigious award-winning Talise Ottoman Spa at Jumeirah Zabeel Saray.
• Assisting with guest requests & making reservations over the phone and in person.
• Upselling and cross selling services & retail products.
• Liasing with various departments across the hotel in order to meet guest requirements.
• Handling & overseeing cash and card transactions.
• Training new colleagues with Standard Operating Procedures (SOPs)
• Providing personalized and exceptional customer service by highlighting guest preferences.
US based technology start-up in Bangalore, India which specializes in providing optimized business solutions to restaurants and food caterers.
• Worked as a Business Development Specialist at US based technology startup, CuisineLinks, on a 2 month project-internship basis.
• Researched and identified prospective clients across the city to offer business solutions
• Conducted feasibility studies to expand business operation
• Brand promotion
• Gathered information of different types of restaurants & food caterers and updated on app and website
• Offered tailor made solutions to clients according to their unique business requirements
Successfully Completed Revenue Management under HOSPA affiliated to Oxford Brookes University
Completed Post Graduation – MBA with dual specialization in Finance & Marketing
Completed Graduation – B.Com with Taxation as an elective paper
Completed 12th grade with Commerce and Informatic Practices as specialization
Completed primary and secondary education