Senior Commercial Manager - MENA
DGTERA Integrated Solutions & POS
مجموع سنوات الخبرة :13 years, 6 أشهر
- Led a team of 6 outbound sales people.
- Reported directly to the Managing Director.
-Growing and exceeding sales goals while effectively leading the sales team.
-Creating and executing a comprehensive sales plan that increases the company's clientele and ensures its presence in key markets.
-Monitored and tracked performance through a comprehensive reporting system using tools such as Sales Force and Google Suits.
- Supervising the hiring, goal-setting, mentoring, and performance evaluation of sales people.
-Arrange and oversee the software integrations and partnerships.
-Provided market and competition insights to empower Lyve.
-Serving as the focal point between the business and the other partners to ensure efficient and successful collaboration.
-New business development
-Business-to-Business (B2B)
1- Managed a Team of 4 Back Office Senior Support Agents and 8 Field Agents To Optimizing Process To Achieve Operational Targets, Enhancing Captain Experience Through Guidance/Coaching Using Various Support Channels.
2- Test The SOP Applicability On Ground & Give Feedback To Stakeholders.
3- Monitor and Track Performance Through Reporting System (Glide App & Google Sheets, ...…. etc.)
4- Empowering SWVL With Market And Competition Insights.
5- Connect between Operations, Category, Planning & Field.
6- Decreased The Churn Rate From 1.7% to .7% Weekly
7- Increase App Adoption From 60% To 99.2% in 1 month
8- Decreased The Fleet Fulfillment Rate From 15% To 1% monthly.
9- Decreased Total No. Of Coaching Tickets From 100 To 5 Monthly.
10- Handled And Put Down 2 Huge Captains Strikes.
- Supervised a team of 5 Customer Service Executives.
Managing A Group Of VIP Customers
- Guarantee Client Satisfaction And Expert Customer Service.
- Ensure that the bucket's ageing is decreasing.
- Identify, report, maintain, and resolve any client issues.
- Plan, analyze, and validate the process for financial and operational exceptions.
1- Managed A Team Of 4 Senior Sales Executives.
2- Over Achieved The Sales Target From The First Month by 140%.
3- Planned For Cairo Expansion Project and Executed In 2 Months.
4- Increased The Company Portfolio By 250 Live Restaurant in 60 Days.
5- Reporting To The MENA Region Director Of Sales.
6- Aligned With The Supported Functions To Absorb And Execute The Acquired Units.
7- Created Consistent Pipeline Demand Through Personal Professional Network, Qualified Leads Generated By Marketing Team And Own Prospecting Activities.
8- Decreased The Company Loss By 80% By Adjusting Restaurant`s Cancelled Orders Compensations Scheme.
9- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
1- Managed A Team Of 10 Sales Agents (Employees & Freelancers)
2- Planned And Executed Talabat Marketplace City Expansion In (Cairo, Alex, North Coast, Tanta, Zagazig, Port Saied, Suez, Ismailia, Damietta, Shebin El Kom and Kafr El Sheikh).
3- Increased The No. Of Acquired Restaurants By 3000+ Restaurants.
4- Acquired And Managed Tahya Misr Key Account (306 St.) Also Was Responsible For All The Project Marketing Activity & Operations.
5- Planned And Activated The Otlob Delivery Project All Over Cairo And Non-Cairo Region, Restaurants On boarding, Coaching And Decreased Churn Rate.
6- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
Regional Sales Engineer For KSA and Kingdom of Bahrain. Dealing with
- Ministry of Housing (Saudi + Bahrain)
- Consultants
- Developers
- Contractors
Sales Representative For Tobacco Products
Identifying prospective clients, generating new
business from the existing clientele in line with set
targets; mapping client’s requirements & providing
best products to suit their Self-motivated.
Identifying prospective clients, generating new business from the existing clientele in line with set targets; mapping client’s requirements & providing best products to suit them
Sales Management and Forecasting Contemporary Management Professional Selling Skills Consumer Behavior Negotiation Techniques Principles of Marketing
, Selling, Customer service, Marketing, Business writing,, Presentation skills, Negotiation skills, Bus
Bachelor Degree From Faculty Of Commerce
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.