Senior Commercial Manager - MENA
DGTERA Integrated Solutions & POS
Total years of experience :13 years, 6 Months
- Led a team of 6 outbound sales people.
- Reported directly to the Managing Director.
-Growing and exceeding sales goals while effectively leading the sales team.
-Creating and executing a comprehensive sales plan that increases the company's clientele and ensures its presence in key markets.
-Monitored and tracked performance through a comprehensive reporting system using tools such as Sales Force and Google Suits.
- Supervising the hiring, goal-setting, mentoring, and performance evaluation of sales people.
-Arrange and oversee the software integrations and partnerships.
-Provided market and competition insights to empower Lyve.
-Serving as the focal point between the business and the other partners to ensure efficient and successful collaboration.
-New business development
-Business-to-Business (B2B)
1- Managed a Team of 4 Back Office Senior Support Agents and 8 Field Agents To Optimizing Process To Achieve Operational Targets, Enhancing Captain Experience Through Guidance/Coaching Using Various Support Channels.
2- Test The SOP Applicability On Ground & Give Feedback To Stakeholders.
3- Monitor and Track Performance Through Reporting System (Glide App & Google Sheets, ...…. etc.)
4- Empowering SWVL With Market And Competition Insights.
5- Connect between Operations, Category, Planning & Field.
6- Decreased The Churn Rate From 1.7% to .7% Weekly
7- Increase App Adoption From 60% To 99.2% in 1 month
8- Decreased The Fleet Fulfillment Rate From 15% To 1% monthly.
9- Decreased Total No. Of Coaching Tickets From 100 To 5 Monthly.
10- Handled And Put Down 2 Huge Captains Strikes.
- Supervised a team of 5 Customer Service Executives.
Managing A Group Of VIP Customers
- Guarantee Client Satisfaction And Expert Customer Service.
- Ensure that the bucket's ageing is decreasing.
- Identify, report, maintain, and resolve any client issues.
- Plan, analyze, and validate the process for financial and operational exceptions.
1- Managed A Team Of 4 Senior Sales Executives.
2- Over Achieved The Sales Target From The First Month by 140%.
3- Planned For Cairo Expansion Project and Executed In 2 Months.
4- Increased The Company Portfolio By 250 Live Restaurant in 60 Days.
5- Reporting To The MENA Region Director Of Sales.
6- Aligned With The Supported Functions To Absorb And Execute The Acquired Units.
7- Created Consistent Pipeline Demand Through Personal Professional Network, Qualified Leads Generated By Marketing Team And Own Prospecting Activities.
8- Decreased The Company Loss By 80% By Adjusting Restaurant`s Cancelled Orders Compensations Scheme.
9- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
1- Managed A Team Of 10 Sales Agents (Employees & Freelancers)
2- Planned And Executed Talabat Marketplace City Expansion In (Cairo, Alex, North Coast, Tanta, Zagazig, Port Saied, Suez, Ismailia, Damietta, Shebin El Kom and Kafr El Sheikh).
3- Increased The No. Of Acquired Restaurants By 3000+ Restaurants.
4- Acquired And Managed Tahya Misr Key Account (306 St.) Also Was Responsible For All The Project Marketing Activity & Operations.
5- Planned And Activated The Otlob Delivery Project All Over Cairo And Non-Cairo Region, Restaurants On boarding, Coaching And Decreased Churn Rate.
6- Onboarding Process Applying For All The Acquired Restaurants, Track And Monitor Restaurant`s KPIs To Decrease The Faluire Rate And Assure Retention.
Regional Sales Engineer For KSA and Kingdom of Bahrain. Dealing with
- Ministry of Housing (Saudi + Bahrain)
- Consultants
- Developers
- Contractors
Sales Representative For Tobacco Products
Identifying prospective clients, generating new
business from the existing clientele in line with set
targets; mapping client’s requirements & providing
best products to suit their Self-motivated.
Identifying prospective clients, generating new business from the existing clientele in line with set targets; mapping client’s requirements & providing best products to suit them
Sales Management and Forecasting Contemporary Management Professional Selling Skills Consumer Behavior Negotiation Techniques Principles of Marketing
, Selling, Customer service, Marketing, Business writing,, Presentation skills, Negotiation skills, Bus
Bachelor Degree From Faculty Of Commerce
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