CLIENT SERVICE ADMINISTRATIVE ASSISTANT
MEDIA WATCH MIDDLE EAST
Total years of experience :14 years, 11 Months
• Handles administrative and clerical job for the client service staffs.
• Receives and deal with telephone calls professionally by re-directing or taking messages and use initiative to deal with queries.
• Maintains customer confidentiality at all times and build a professional rapport with customers by carefully listening and responding to customer needs.
• Sorts, distributes and responds responses to incoming mail in a timely and efficient manner.
• Coordinates and direct office services, such as records, personal issues and housekeeping, to aid Executives, Managers and Directors.
• Updates the CRM and maintain client’s contracts, order forms in the database.
• Schedules and coordinate appointments and arrange various meetings for Executives, Managers and Directors.
• Checks the priority accounts on a daily or monthly basis and ensures all the clients coverage are summarized and published on Media Watch website on timely manner.
• Coordinates with Broadcast Team for TV/Radio request and arrange deliveries of DVD/s and important documents for the client service staffs.
• Prepares the weekly/monthly Media Services Enquiry and Broadcast Sales Report.
• Searches coverage and coordinates with Monitoring Team in case of any coverage discrepancy.
• Compiles and keep records of important documents with confidentiality.
• Performs other work-related tasks assigned for the best interest of the company.
• Screens and entertains visitors and directs them to proper personnel.
• Receives incoming customer calls, handles general information and deals with queries from the public and customers.
• Prepares requisition for office supplies, chemicals and materials needed in the station.
• Ensures knowledge of staff movements in and out of organization.
• Prepares letters and documents needed for the station's daily transaction.
• Receives and sorts mails to be delivered to its respective recipients.
• Schedules appointments for customer booking of car wash services.
• Performs other duties as may be required by Manager.
• Checks the floating cash of Kiosks Receptionists and monitors the daily cash flow.
• Prepares sales report on daily basis.
• Handles and manages the stations petty cash.
• Prepares and cash out daily sales for deposit.
• Entertains prospective buyers/walk-in-customers with utmost courtesy.
• Deal directly with customers either by telephone, electronically or face to face.
• Responds all inquiries and provide relevant information regarding prices, uses, model and significant characteristics of the product;
• Initiates preliminary interview with the prospective buyers;
• Fills-up data inputs in all documents related to any sales transaction;
• Prepares all documentation that are related to sales/service transactions;
• Provides assistance to other personnel on clerical job to vouch the veracity of the sales/service transaction;
• Ensures a smooth flow of customer transactions and all its related purpose inside the Office.
• Ensures safekeeping (in coordination with Credit Appraiser or Documents Processor) of the necessary papers on sales of brand new and repossessed units or assumption of mortgage;
• Keep records of customer interactions, transactions and record details of inquiries, comments and complaints