Waitress
Al Bustan Rotana Hotel
مجموع سنوات الخبرة :3 years, 9 أشهر
Job Description
• Welcoming the guests upon entering the establishment
• Leading the guests to their respective table
• Presenting the menu card to the guests/take their order
• Informing the guests of daily specials (Suggestive Selling, Up selling)
• Anticipating guest's needs
• Making every guests feel valued
• Handling guests complaints
• Serving the guests
• Assisting the guests in their check-in and check-out
• Observing the cleanliness and orderliness inside the working area
• Checking the tools and equipments before and after using
• Satisfying customers wants and needs
• Standard of service
1)Greeted, registered, and assigned rooms to guests
2) Answering telephonic and in-person queries related to hotel services and resolved any issues
3) Processing guests’ check ins and outs
4) Preparing and completing room and restaurant bills
5) Assisting guests’ in storing valuables in secure deposit box
6) Liaised with other departments of hotel
7) Handling payments through cash, cheks and credit cards
1) Set up facilities for events including tables, dishware, glassware, silverware, linens and other amenities according to the event order requirements and manager’s direction
2) Knowing the menu for each function
3) Serve in a timely manner. Promote and maintain the highest level of customer service
4) Maintain clean tables and banquet areas and an organized linen storage area.
5)Attending all staff meetings and trainings as required. 6)Maintaining close communication and work cooperatively 7)Performing other job related duties as assigned.