Michelle D'souza, Assistant Manager Supply Chain Management

Michelle D'souza

Assistant Manager Supply Chain Management

Ali Abdulwahab Al Mutawa

Location
Kuwait - Al Kuwait
Education
Bachelor's degree, Hotel Management and Supply chain Management
Experience
18 years, 10 Months

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Work Experience

Total years of experience :18 years, 10 Months

Assistant Manager Supply Chain Management at Ali Abdulwahab Al Mutawa
  • Kuwait - Al Kuwait
  • My current job since July 2021

Formulates & assesses Supply Chain performance standards, develops long range/short term goals & objectives for the assigned area. Applied Supply Chain & Logistical direction across a range of SCM & Logistics functions in forecasting, inventory management, transportation, E-commerce set up’s, OFP and customer service both internal & external in daily operations to meet schedules & resolve complex issues.

Strategy Formulation
•Develop supply chain processes for Brick & Mortar stores & E-commerce platforms to enhance efficiency performance enabling the achievement of AAW’s mission & vision.
•Managing SOP’s for International, GCC, Local Vendors, Freight Department and implement drivers on freight & E-commerce activities.
•Ensure that the Order-thru-Remittance Process is followed.
•Managing the effective implementation of strategic and business plans, monitor and review business & operational results, and ensure attaining departmental & financial objectives.
Budget & Cost Control
•Manage & negotiating rates with International Transporters, Freight Forwarders & C&F Agents for the best cost effective transport solutions, inventory management & complete Supply Chain module including the E-commerce platform.
•Identified product cost drivers and variances to manage and control expense.
Operations
•Maintaining inventory levels, controlling cost, maximizing internal & external customer on-time deliveries and support and lead improvement projects within the organization.
•Lead & manage all International, GCC & Local Import and Export shipments for stock & Non-stock orders.
•Leveraged SC resources to achieve efficient, on time & complete delivery of products to customers resulting in an OTD accuracy of 98%.
•Analysis of commercial and operational business trends within the SCM department with Freight Forwarding & Transportation Companies, Warehousing, Custom Clearance, International & Local Projects as its core products.

Skills: Vendor Relations · Multi-Store Operations · Freight Forwarding · Vendor Management · Contract Negotiation · Operations Management · Logistics Management · Teamwork · Organization Skills · People Management · Supply Chain Operations

Senior Officer - Supply Chain Management at Ali Abdulwahab Al Mutawa
  • Kuwait - Al Kuwait
  • June 2016 to June 2021

Skills: Financial Reporting · Budget Control · Professional Communication · Operational Planning · International Logistics · Contract Negotiation · Logistics Management · Teamwork · Organization Skills · People Management

Inbound & Logistics Officer at Ali Abdulwahab Al Mutawa
  • Kuwait - Al Kuwait
  • May 2010 to June 2016

Skills: KPI Implementation · Distribution Logistics · Freight Management · Vendor Coordination · Service Provider Networks · Teamwork · Organization Skills · Supply Chain Operations

Senior Project Executive at Agility
  • Kuwait - Al Kuwait
  • July 2009 to April 2010

• Analyzing competitor strategies, coordinating account teams, adhering to system protocols, liaising with clients and subcontractors, and overseeing daily operations. Providing sales & executive support involving efficient handling of confidential agreements. Supporting the sales team in attaining sales targets.
• Improved customer satisfaction within 1st 16 months and achieved account reference by implementing strong corporate governance and well-documented processes and procedures for business.
• Planned, optimized, and implemented service solutions that improved productivity of supply chains - Predictability, costs and visibility over 50%.

Senior Projects Executive at Agility - Kuwait
  • Kuwait - Al Kuwait
  • July 2009 to April 2010

• Analyzing competitor strategies, coordinating account teams, adhering to system protocols, liaising with clients and subcontractors, and overseeing daily operations. Providing sales & executive support involving efficient handling of confidential agreements. Supporting the sales team in attaining sales targets.
• Improved customer satisfaction within 1st 16 months and achieved account reference by implementing strong corporate governance and well-documented processes and procedures for business.
• Planned, optimized, and implemented service solutions that improved productivity of supply chains - Predictability, costs and visibility over 50%.

Skills: Teamwork · Organization Skills

Supply Chain Operations Specialist at Abyat Megastore
  • Kuwait - Al Kuwait
  • June 2005 to April 2008

• Applies analytic methods and tools to understand, predict, and/or control operations and processes as requested by business owners on an ad-hoc basis
• Organized all aspects of inbound / outbound logistical services, including Europe and China customs regulations. Organized supply chain support and internal sources control.
• Manage continuous improvement through development of document control procedures. Supervise a staff of employees during various inbound, city, and/or outbound freight operations. Ensure production goals are met by managing tonnage, payroll and other administrative functions.
• Organizing with Dubai Port Authority for arranging the cross-stuffing and stuffing FCL /LCL cargo at CFS and warehouse.
• Organizing transportation for moving containers / cargo from different ports to warehouse, CFS & Vessels. Collection of LCL cargo from DGF at Jebel Ali for export.
• Monitoring “Warehouse Management System”; Preparation of Invoices, Packing Lists & other export documentation for transition either by Air, Land or Sea from Free zone to the designated destination in the set form of various countries.

Skills: Teamwork · Organization Skills · People Management

Supply Chain Associate at National Logistics Establishment
  • Kuwait - Al Kuwait
  • April 2004 to April 2005

Skills: Shipping & Logistics Operations, Teamwork, Organization Skills

Education

Bachelor's degree, Hotel Management and Supply chain Management
  • at Swiss Asian School of Hotel Management
  • February 2004
High school or equivalent, Arts
  • at SNDT
  • April 2001
High school or equivalent, School
  • at Indian School Kuwait
  • January 1999

Specialties & Skills

Planning and Organizational Skills
Supply Chain Management
Logistics Management
Import Export
Administration
ADMINISTRATION
ANALYSIS
BILLING
DOCUMENTATION
LOGISTICS
MANAGEMENT
ORGANIZATIONAL SKILLS
TRANSPORTATION
SUPPLY CHAIN
NEGOTIATION

Languages

English
Expert
Arabic
Beginner
Hindi
Expert

Training and Certifications

Finance for Non Finance Professionals (Training)
Training Institute:
Baker Tilly
Date Attended:
November 2018
Duration:
90 hours
Leading & Motivating your team (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
September 2015
Managing Change (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
September 2015
Planning & Organizing (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
August 2016
Acting Assertive (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
September 2015
Resilience and Flexibility (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
September 2016
Time Management (Training)
Training Institute:
Ali Abdulwahab Al Mutawa Commercial Co.
Date Attended:
September 2015