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Michelle Deposoy, VIP Executive Floor Supervisor

Michelle Deposoy

VIP Executive Floor Supervisor·JW Marriott Marquis Hotel Dubai

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 13 years, 7 months

VIP Executive Floor Supervisor

April 2016 - Present

JW Marriott Marquis Hotel Dubai

Dubai, United Arab Emirates

April 2016 - Present

In charge of VIP Executive Lounge Operations, reporting to Department Head.
Supervising a team of around 34 people for a smooth day to day operation.
Leading by example as to making sure all guests are treated as royalty by making sure all their preferences and requests are satisfied to the highest level.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

VIP Executive Club Supervisor

November 2013 - April 2016

Fairmont The Palm, Dubai

Dubai, United Arab Emirates

November 2013 - April 2016

In charge of VIP Executive Lounge Operations, reporting to Department Head.
Supervising the team for a smooth day to day operation.
Leading by example as to making sure all guests are treated as royalty by making sure all their preferences and requests are satisfied to the highest level.
Company industry:
Hospitality & Accomodation
Job role:
Other

VIP Butler

November 2012 - November 2013

Fairmont The Palm, Dubai

Dubai, United Arab Emirates

November 2012 - November 2013

- Being the ambassador of turning moments into memories for the guests while maintaining the standards of the company and expectations of the guests.
- Reviewing list of VIP Guests arriving to ensure guests’ preferences are prepared and high expectations are met.
- In charge of placing special amenities for VIP Guests.
- Conducting personalized i-pad check in
- Main contact of the VIP guests for personal preference and requests.
- Event organizer for VIP guests’ special occasion ( Engagement, Wedding, Anniversary, Birthday )
Company industry:
Hospitality & Accomodation
Job role:
Other

Education

The Philippine Women's College of Davao

March 2003

March 2003

Bachelor's degree, Tourism Management

Philippines

GPA (percentage): 85%

GPA (percentage): 85%

Skills

English Language
Expert
English Language
Expert
Micros, Opera System, MS word,excel and powerpoint
Expert
Micros, Opera System, MS word,excel and powerpoint
Expert

Languages

English
Expert