Michelle Jane Quizan

• Assisting and supporting the Project Managers in their daily duties
• Acting administrative support to Project Managers and Directors.
• Communicating with Project Managers to report on project status and monthly reports.
• Prepares daily and weekly report for the Client
• Controls all project-related Quality documents and records, and distribute documents accordingly
• Involved in coordinating project from inception to completion.
• Allocates and controls the document numbering system for the project work.
• Ensures that all electronic and hard copy filing is accurate and is easily retrievable.
• Retrieve information, information searches and general requests for support from project/department personnel.
• Maintaining Master document register of all the Contract and Tender documents, drawings and transmittals in soft/hard copies related to the projects.
• Perform file back up to ensure proper storage and archiving of electronic registers
• Updates information as required.
• Responsible for office administration, records of correspondences, contract documents, drawings, submittals including issue, receipt, distribution and filing of all internal and external project communications.
• General clerical functions to maintain a seamless office environment.

• Answer inquiries and phone calls of the client.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and
service inquiries.
• Perform customer verifications
• Set up new customer accounts
• Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• communicate and coordinate with internal department
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process.

• Answer inquiries and phone calls of the client.
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Perform customer verifications
• Set up new customer accounts
• Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• communicate and coordinate with internal department
• Follow up on customer interactions
• provide feedback on the efficiency of the customer service process