MICHELLE JANE ORBE

*Greet customers, present menus, and explain daily specials to customers.
*Answer questions related to menu items and make recommendations
*Take food and beverage orders from customers
*Relay food and beverage orders to the kitchen staff
*Prepare drinks and food garnishes
*Carry trays of food or drinks from the kitchen to the dining tables
*Remove dirty dishes and glasses and clean tables after customers finish meals
*Prepare itemized checks and hand them to customers and sometimes take payment
*Clean and set up dining areas, refill condiments, roll silverware, and stock service areas

*Provides customer information regarding money transfer transactions.
*Attends to customer inquiry.
*Transaction changers over-the-phone.
*Provides good customer service.
*Maintains the confidentiality of transactions.

*Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
*Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
*Cross-sell bank products and services based on customer needs in accordance with the banks’ program standards.
*Relate customer requests for service charge rebates to the assistant vice president and vice president of operations.
*Process necessary paperwork to rebate customer service charges.
*Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections.
*Update the system with messages regarding ATM/debit cards and service charge rebates.Contact customers to obtain necessary signatures on items with missing or irregular signatures.
*Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.

*To attend to customers taking reservations, issuing tickets, verifying passenger identification, printing boarding passes, and helping travelers to check in their baggage at ticket counters are some of the responsibilities of passenger service agents. Ensuring the delivery of baggage and conducting security screenings of passengers and their baggage may be required as well.