Customer Team Member
Tesco
Total years of experience :4 years, 3 Months
Developed customer service skills through tills, ensuring customer needs were met. Thrived under pressure during busy and short-staffed periods. Promoted to gold step-up, aiding junior staff with daily tasks, managing on‑shift and end-of-day cash control, addressing POS equipment faults, and enhancing in‑store experiences. Gained leadership skills by fostering a positive working environment.
While working here tasks included taking orders, serving customers, bar work, and table maintenance. Gained skills in communication and handling pressure. Dealing with weddings broadened experience with large crowds.
Handled the till, improving people skills. Stocked shelves and managed date reductions, boosting sales and customer service expertise. During slow periods, assisted with bagging and shared info on our offers, enhancing customer satisfaction. Worked efficiently during busy times to cut down queues promptly, ensuring happy customers.
In this role, responsibilities included taking orders, serving customers, and managing tables. This experience honed my ability to communicate effectively and work well under pressure, fostering transferable skills in teamwork and communication.