Student Recruitment Officer
Hult International Business School
Total years of experience :18 years, 1 Months
• Responsible for recruiting professionals for MBA program from the South Asia region, increasing annual sales results by 15%.
• Participated in educational fairs in UAE presenting to prospective MBA candidates, which led to direct sales and deposit confirmations.
• Organized in-house Info-sessions at the Dubai campus which further increased the conversion rate.
• Trained and mentored junior Sales & Marketing Executive for South Asia (MBA candidates), and how to communicate benefits of the MBA program to prospective candidates.
• Created new marketing initiatives necessary for the increased lead generation. These initiatives included networking events, Master class lectures and guest speaker sessions, regular e-mail campaigns.
• Marketed the MBA program to the existing lead database giving a targeted approach to segment customers based on their individual requirements (telephone consultation, class visit, alumni meeting, etc.). Analyzed the existing database through Salesforce CRM system and it’s dashboard and reports tools.
• During internal re-structuring, acted as a team leader responsible for the events management, motivation and coaching of the junior colleagues.
• Sales and administrative support to the directors of marketing and recruiting.
• Came up with a new practices of tracking candidates’ feedback on social media networking websites which enabled the school to maintain it’s reputation and manage future students expectations
- Provides inbound customer service and outbound telemarketing.
- Handle inquiries and provide information about the product.
- Establishing an immediate action for customer who has violations, dispute or any concerns about the products.
- Provide urgent assistance for medical, roadside, home and travel accounts.
- Handle inquiries, and provide information on products and services of the clientele companies.
- Arrange medical repatriation and mortal remains repatriation by land, sea or air for medical correspondence accounts - international.
- Coordinate necessary assistance for immediate access to a local and international network of suppliers of medical and technical providers to worldwide clients.
- Validate claims and assess inclusions/ exclusions of the program based on insurance contract.
- Ensure proper documentation of all insurance claims going through the company by property encoding all pertinent data.
- Ensure complete and accurate documentation of each client interaction.
- Provides an outbound telemarketing for the latest products of our client company.