Sales Assistant
Kamal Osman Jamjoom Trading LLC
Total years of experience :14 years, 9 Months
Turning Customer Service into Sales
• Anticipates, reacts responsively to, and exceeds customer requirements in a friendly and approachable style, and follows correct till procedures quickly and efficiently. Follows brand guidance and information on the best sellers to maximize sales. Uses selling techniques to increase average transactional value and overall store turnover. Achieves add on sales through customer directory, making contact on new rebadge/items back in store.
•Assesses correct customers approach in terms of sign as, timing and style, assesses customer needs, decides offer, solution, and information to satisfy these. Identifies and initiates opportunities for add on sales, selling up/down, and potential repeat
•Decides timing of closing sale and suited payment methods. Initiate after sales contact.
•Presentation & Housekeeping
•Actively seeks to maintain and improve store retail standards on selling floor, service areas and stockrooms to ensure ease of customer’s self-selection is maximized/directed towards optimizing turnover. Follows/ react to best sellers for prime positioning, and keeps count of stock, inform out of stocks.
•Gives continuous attention to display floor areas to improve presentation standards and sales, and take necessary action within store manager's guidelines.
•Helps maintain display standards by accepting their involvement in day cleaning of the stores (covering windows, floor, stocks, and store equipment).
•Replenishment
•Process deliveries and stock transfer in an efficient manner in line with company procedures.
•Decides if deliveries are correct against supporting documentation and completes discrepancy reports as required.
•Stock lost
•Assist across all activities in reducing stock loss by observing all company procedures, including correct utilization of security equipment vigilance to all areas of risk, and correct completion of all required documentation
•Decides on levels of potential risk remains actively vigilant, and take necessary corrective action and or notifies store management.
Cleans properly the testers & stand, and merchandises the display
•Cleans properly the goods/items on the shelves
•Arranged properly the goods/items in proper order
•Is beware of the changing prices and checks wisely, if there is old price will be cause of complaint
•Checks goods/item if have stock
•Cooperates with the store- in-charge and manager
•Makes order and lets the in-charge to check my order form
Maintains tidiness & properly display of my items on shelves.
•Merchandises items according to given planogram.
•Arranges the stock on the shelves once the delivery comes.
•Demonstrates and explains in order to convince the customer to purchase your goods/item
•Engages to customers by being attentive & active.
•Writes on the clean paper my daily sales.
•Sending daily report through internet.
•Informs my Superior once I encounter problems in the store.
•Is always Punctual or responsible on my duty
the item properly, making sure that the price is right as per the price on the shelves
•Checking the proper barcodes of the item, making sure that the description corresponds with the item
•Giving the right change to the customers
•Checking the notes if they are counterfeit. Checking the exchange notes and the gift vouchers before accepting from the customers
•Helping the customers if they need anything from the selling area
•Reporting to the superiors if there are some problems with the barcodes with the prices and dealing with the customers complain properly
•Follow the standards operating procedures in operating the cash register
Reliever in Customer Service
•Assist customer complain through writing or inform the duty manager
•Accept customer item for exchange or refund
•Prepare reports on all exchange and refund items
•Inform security regarding exchange and damage items for inspection
•Informed customer regarding lost where about or their companion through centralized paging system
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