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Michaela Kepplinger, Client Advisor/Tech Support for refurbed

Michaela Kepplinger

Client Advisor/Tech Support for refurbed·Telus International

Austria

Bachelor's degree, Middle Eastern Studies - Arabic Studies

Work experience

Total years of experience: 12 years, 8 months

Client Advisor/Tech Support for refurbed

September 2022 - Present

Telus International

Vienna, Austria

September 2022 - Present

Remote position - Providing customer support to external customers via E-Mail or on the phone, offering solutions and
resolving issues regarding deliveries, payment transactions and purchased goods in a timely, clear
and courteous manner
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Luxury Furniture Sales Associate

November 2019 - February 2023

Kartell

Vienna, Austria

November 2019 - February 2023

Create and maintain quotations for customers who come into the Flagship store or who call for information
Provide customers with product information
Maintain updated customer information including contact data, special interests, etc
Maintain knowledge of all vendor products, pricing, options, finishes, details, etc
Maintain thorough, up-to-date knowledge of all products, pricing and local competition
Company industry:
Interior design
Job role:
Sales

Administrative Assistant

July 2021 - September 2022

University of Vienna

Vienna, Austria

July 2021 - September 2022

Administrative tasks at the Institute of Arabic and Islamic Studies, preparation of course materials, assisting in the field of linguistic research,
scheduling of meetings, working with different databases and transcription software
Company industry:
Higher Education
Job role:
Administration

Guest Relation Manager / Hostess

October 2018 - June 2019

Hotel Sacher

Vienna, Austria

October 2018 - June 2019

Scheduling reservations, addressing guest inquiries and issues, providing an elevated guest experience in an international and sophisticated environment
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Social Media Coordinator

December 2017 - September 2018

Preen.Me

Occupied 1948, Palestine

December 2017 - September 2018

Client and Influencer management, Campaign management, Creating content on various Social Media platforms, conducting market analysis
Company industry:
Marketing
Job role:
Marketing and PR

Office Assistant

March 2016 - June 2017

Austrian Embassy / Ministry of Foreign Affairs

Occupied 1948, Palestine

I found this job using Bayt.com

March 2016 - June 2017

Appointment coordination for the Ambassador and the Attachés, Administrative tasks (e.g. travel expense reports, directing payment transactions, travel expense reports, compiling value added tax forms), welcoming visitors and political delegations
Assisted with translation services, monitoring news reports in the MENA region
Company industry:
Public Administration
Job role:
Administration

Intern

September 2014 - May 2015

Newshound Media International Studios

Occupied 1948, Palestine

September 2014 - May 2015

Transcribing of filmed material, conducting and organising interviews, assisting with filming, helping out on different social media outlets and pitching new stories
Company industry:
Journalism
Job role:
Writing and Journalism

Sales Consultant

September 2012 - August 2014

P4U Agency

Austria

September 2012 - August 2014

Assisting and advising customers on electronic products, (hardware, software), IT-support in our in-store technician team
Company industry:
Retail & Wholesale
Job role:
Sales

IT Service Management Intern

April 2012 - September 2012

T-Mobile Austria

Austria

April 2012 - September 2012

Company industry:
Telecommunications
Job role:
Information Technology

Education

University Of Vienna

July 2022

July 2022

Bachelor's degree, Middle Eastern Studies - Arabic Studies

Austria

University of Technology Vienna

June 2019

June 2019

Diploma, Business Informatics

Austria

pending graduation

Academy of Commerce Rohrbach

July 2010

July 2010

High school or equivalent, Marketing and Commerce

Austria

Skills

COMPUTER HARDWARE
Beginner
COMPUTER HARDWARE
Beginner
FORMS
Beginner
FORMS
Beginner
TAX PLANNING
Beginner
TAX PLANNING
Beginner
TRANSLATION
Beginner
TRANSLATION
Beginner
ADMINISTRATION
Intermediate
ADMINISTRATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate

Languages

Arabic

Intermediate

English

Expert

French

Intermediate

German

Native Speaker

Hebrew

Beginner

Persian

Beginner