Administration and Marketing
Prestige Real Estate Brokers
مجموع سنوات الخبرة :7 years, 10 أشهر
Marketing
• Deals with different property advertising companies, magazines, and portals such as Dubizzle, Property Finder, Bayut, Just Property, Gulf News and the likes in order to promote the company’s properties and businesses
• Sources advertising opportunities and placing advertisements to the press through daily, weekly or monthly publications
• Cold calling - does telemarketing calls based on database/clients from different areas, dealing with different nationalities in a calm, friendly, and professional manner
• Lead generation - gets contact details of the clients and the needed information based on their property requirements
• Assists in the development of pricing strategies and coordinates financial and budgeting activities to maximize operational efficiency
• Primary contact for CRM issues - gives assistance and training to Agents, handles any system issues encountered
• Coordinates with the IT team for the design and the content of all advertisements
• Does Email and SMS campaigns for Agents and for company advertising
• Organizes Open Houses - preparing campaign materials and organizing schedules
• Determines and manages the marketing budget, ensuring that all activities are satisfactorily delivered within defined time and budget
• Creates and manages systems for sellers, buyers, client database management, lead generation tracking, lead follow-up and office administration
• Manages the production of marketing materials including leaflets, posters, flyers, newsletters, e-newsletters, business cards
• Explores ways of improving the sales and increasing profitability
Receptionist
• Handles incoming and outgoing calls, addressing client’s concerns and complaints over the phone, transferring calls when necessary
• Ensures excellent customer service and proper telephone ethics are being observed in all incoming and outgoing calls
• Setting up appointments - calling clients to set appointments with our agents and calling other businesses to set meetings with the management for office related matters
• Organizing office filing system, maintaining database, coordinating office memos
• Filing and drafting of MOU/Form F, tenancy contracts, exclusivity letters/Form A, agent agreement forms, and other company related contracts, forms, documents
• Monitors daily attendance of all employees
• Ensures cleanliness and orderliness of reception area, meeting rooms, and pantry
• Ensures all guests are being attended to with excellent customer service
• Arranges and tracks mail pickups and deliveries
• Sources applicants from different job sites
• Conducts phone interviews of applicants
• In-charge of inventory, monitoring and ordering of office supplies and ensuring all office equipment are in good working condition
•Handles incoming and outgoing calls in a friendly and professional manner
•Provides excellent customer service to clients
•Takes over escalated/supervisor calls and ensures clients are given the best resolution to their concerns and complaints
•Exceeds target scores month over month
•Trains new hire agents in terms of product specific
•Coaches new hire agents on call handling and customer service skills
•Conducts call listening sessions, trainings, and refreshers, especially on critical processes
•Creates and presents reports using MS PowerPoint and Excel
•Analyzes credit card account activities to prevent fraud
•Handles incoming and outgoing calls in a friendly and professional manner
•Provides excellent customer service to clients
•Outbound calling to clients to verify validity of credit card transactions
•Performs effective verification procedures to ensure high level security of clients’ accounts
•Processes credit card payments, refunds, credits over the phone
•Walk clients through online application, online payments, and other online self-service options
•Exceeds target scores month over month
•Handles incoming calls in a friendly and professional manner
•Provides excellent customer service to clients
•Troubleshoots basic desktop computer problems and voice over internet protocol (VOIP) system problems
•Processes bill payments, refunds, credits over the phone
•Exceeds target scores month over month
•Manages counter crews to ensure excellent customer service is provided to customers
•Manages kitchen crews to ensure customers are served with high quality products
•Inventory of raw products, equipment, and material every end of shift
•Attends training and courses as part of the management development plan
•Coordinates with Crew Chief to strategically produce finish products based on customer demand versus the hour of the day in order to avoid wastage of products
•Trains newly hired crews on their respective tasks, ensures follow up and close monitoring is done, especially in food handling