Service recovery - Tier 2 - Etisalat UAE
Raya Contact Centre
Total years of experience :14 years, 5 Months
Technical support for all Etisalat UAE mobile service 3G, 4G and Blackberry Service
Services and technical support for all Etisalat UAE mobile service 3G, 4G and Blackberry Service
Technical Support for Etisalat UAE Internet service based on Copper and Advanced Fiber Optics Handling ONT, Router Config
Technical Support for Hardware and Software issues.
Configuration and roles installation for Opera System used for the management of hotel reservations.
Technical Support for Internet service based on Copper and Advanced Fiber Optics Handling ONT, Router Configurations and Internet issues such as IP, DNS and Firewall Configuration for E-life Customers
Also as Technical Support for Web Services such Domain Registration - Web Hosting and Email Services
o Installation and setup of office LAN With ( XP Vista Windows 7 Client PCs & Laptops, HP printers, Plotters)
o IT support and troubleshooting ( Software Hardware)
o Installation and setup of office LAN ( XP Client PCs, HP printers, Plotters)
o IT support and troubleshooting ( Software Hardware)
Computer and Software Engineering
