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Midhun raj M Marath, Automobile Instructor/Trainer

Midhun raj M Marath

Automobile Instructor/Trainer·Ibri Vocational Training college,

India

Bachelor's degree, Automobile Engineering

Work experience

Total years of experience: 17 years, 6 months

Automobile Instructor/Trainer

January 2018 - Present

Ibri Vocational Training college,

Ibri, Oman

January 2018 - Present

• Teach and train Omani national students
• Conduct Pratical/Class room training
• Train students on Mechanical, Electrical, AC, Dianostics
and advanced diagnostic using Scanners
◦ Provide training using modern equipements like OBD2 Scanners,
Wheel Alignment Machine, Tyre changer, wheel Balancer and
◦ Automatic AC recovery machine etc..
◦ Do performance evaluation and test
◦ Moulding students to do practical jobs on cars in 2 years of time
Company industry:
Automotive Repair, Spare Parts, & Support Services

Land Rover and Jaguar Technician

September 2012 - Present

Al Tayer Motors Land Rover and Jaguar

Dubai, United Arab Emirates

September 2012 - Present

Doing Service and Maintenance work on Land Rover and Jaguar Vehicle
Doing Electrical and Mechanical Diagnosis work.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

start up business

January 2020 - July 2023

-AutoAid

Kerala, India

January 2020 - July 2023

A mobile App for connecting Automobile users and Service
providers.Providing 24x7 Breakdown support and other related
Automotive related Services for 2, 4&6 Wheeler vehicle.Presently
operating in Kerala. in contest
Company industry:
Automotive Repair, Spare Parts, & Support Services

Insurance Claims –Technical Manager

October 2017 - January 2018

Autocon India Pvt Ltd,

Kerala, India

October 2017 - January 2018

• Monitor Extended warranty insurance claim
• Analyse and make decision according ly
• Pitch in Automotive Dealership for Policy sale
• Conducting business meeting with clients for
Extended Warranty insurance Sale contract
Company industry:
Automotive Repair, Spare Parts, & Support Services

Customer Relation Manager

October 2016 - October 2017

Apco Honda, Honda Car Dealer

Kerala, India

October 2016 - October 2017

• Achived CSI score for the year
• Shared the duties of Service Manager in Dealership
• Handling all the Customer concerns in day to day operations
• Ensure team work inside the orgnization to achieve CSI
and Monthly Target
• Lead a Team of more than 30 members
• Completed CRM Training from Honda India Traininig centre
Chennai, Tamil Nadu
Company industry:
Automotive Dealership & Distributor

Assistant Service Manager

October 2016 - May 2017

Apoco Honda Malappuram

Kerala, India

October 2016 - May 2017

Sharing duties of Service Manger
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Technical Leader

January 2014 - September 2016

Amana Toyota

Kerala, India

January 2014 - September 2016

Training Technicians
Supporting Technicians during critical complaints
Warranty decision making
For critical concerns, customer handling.
Company industry:
Automotive Dealership & Distributor
Job role:
Training and Development

Technical Leader/Trainer

January 2014 - January 2016

Amana Toyota, Toyota Car Dealer Calicut,

Kerala, India

January 2014 - January 2016

• Technical Support provider for whole Techniciains
• Training Techicians to improve skills thus improve productivity
• Field Information report Creation
• Warranty decision making and claim montoring
• Diagnostic support for solving Technical issues
• Reducing Repeat repair
• Handling critical customer concerns
• Operated as channel b/w Manufacturer and Dealer for
Technical communications
Company industry:
Automotive Dealership & Distributor

Technician Land Rover & Jaguar

January 2012 - November 2013

Al tayer Motors,LR & Jaguar Dealer Dubai,

Dubai, United Arab Emirates

January 2012 - November 2013

• Conducting GR, PMS, Diagnostics jobs on LR & Jaguar vehicle
• Able to perform Electrical Diagnostics jobs
• Experinced in using advanced OBD scanning tools
Company industry:
Automotive Dealership & Distributor

Technical Leader

January 2009 - September 2012

Amana Toyota, Toyota Dealership

Kozhikode, India

January 2009 - September 2012

• Sending Technical report to the Manufacturer
• Conducting Training for Technicians and Service Advisors
• Supporting Service Manager, Customer Relation Manager and Service Advisor for handling critical customer complaints and queries.
• Taking warranty decision, Manage and control warranty process
• Assist Field Technical Engineers during their visit for Technical concern and other auditing related to workshop control.
• Supporting Technicians for solving Technical issues.
• Checking the skill level of Technicians for helping the job controller for allotting the job.
• Ensure the standard Dealership operation inside the workshop.
• Conducting Test Driver for critical concerns and also for rarely noticed concerns.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Technical Leader/ Trainer

January 2009 - January 2012

Amana Toyota, Toyota Car Dealer Calicut,

Kerala, India

January 2009 - January 2012

• Technical Support provider for whole Techniciains
• Training Techicians to improve skills thus improve productivity
• Field Information report Creation
• Warranty decision making and claim montoring
• Diagnostic support for solving Technical issues
• Reducing Repeat repair
• Handling critical customer concern
Company industry:
Automotive Dealership & Distributor

Education

Calicut University

June 2008

June 2008

Bachelor's degree, Automobile Engineering

India

University Second Rank holder in Automobile engineering

Calicut University,NCERC

January 2008

January 2008

Bachelor's degree, Automobile Engineering

India

Skills

Technical Analysis
Expert
Technical Analysis
Expert
Technical Issues
Expert
Technical Issues
Expert
Technical Service
Expert
Technical Service
Expert
Computer Skills
Expert
Computer Skills
Expert
Team Building
Expert
Team Building
Expert
AUTOMOBILE DEALERSHIP
Intermediate
AUTOMOBILE DEALERSHIP
Intermediate
SELF MOTIVATION
Intermediate
SELF MOTIVATION
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
PERFORMANCE APPRAISAL
Intermediate
PERFORMANCE APPRAISAL
Intermediate
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MS office Skills
Expert
MS office Skills
Expert
Technical Job Skills
Expert
Technical Job Skills
Expert
Technical Analysis
Expert
Technical Analysis
Expert
Technical Issues
Expert
Technical Issues
Expert
Technical Service
Expert
Technical Service
Expert
Computer Skills
Expert
Computer Skills
Expert
Team Building
Expert
Team Building
Expert

Languages

English

Expert

Hindi

Expert

Malayalam

Expert

Tamil

Intermediate

Arabic

Beginner

Training and Certifications

Certifications
SSLC Examination
Valid UAE/Oman Driving license holder
Training
Training on Advanced usage of Intelligent Tester 2 ,Intelligent Tester 3.NVH diagnosis
Toyota Kirloskar Motors
Apr 2012
Toyota Technician training
Toyota Kirloskar Motors
Jan 2010
Pro Technician Training
Toyota Kirloskar Motors
May 2012
Technical Report Creation,Fix It Right Activity
Toyota Kirloskar Motors
May 2012