معتصم ديب

•Supervise and train junior waitstaff, assign daily stations, and conduct pre-service briefings to ensure smooth operations.
•Monitor stock levels of tableware and linens, handle cash registers, and assist with closing reports.
•Welcome guests, escort them to tables, manage seating charts, and ensure personalized attention.
•Handle elevated customer complaints and requests to maintain exceptional satisfaction and loyalty.

•Hire, train, and mentor agents. Conduct regular coaching sessions, evaluate performance, and motivate staff to reach individual and team goals.
•Handle complex or irate customer complaints that agents are unable to resolve.
•Identify workflow issues, recommend operational improvements, and ensure adequate staffing and shift scheduling

•Greeting guests upon arrival, offering menu recommendations, and explaining daily specials.
•Taking detailed orders (including dietary restrictions) and ensuring accurate relay to the kitchen and bar.
•Checking on tables throughout the meal, anticipating guest needs, and proactively resolving any complaints before they escalate.

Prepared specialty coffees, teas, and alcoholic drinks, ensuring quality and consistency.
Took orders and provided recommendations for beverages, desserts, and cocktails.
Maintained clean work areas and followed health and safety standards.
Provided exceptional table service, ensuring a positive dining experience.
Managed customer inquiries and requests, delivering prompt and friendly service.
Assisted with inventory management and restocking of supplies.
Collaborated with the team to provide excellent service during busy periods.