Senior Technical Support Engineer | IT
M.H Alshaya
Total years of experience :14 years, 3 Months
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands, including Starbucks, H&M, Mother care, Debenhams, American Eagle, Pottery Barn, Texas Road House, Topshop, P.F. Chang’s, Cheese Cake Factory and Boots.
Warehouse Management System, O365 Implementation & support. Installing & maintaining Windows Servers R2 2003/2008/2016, Linux Servers, Terminal Servers, Application Servers, IIS, Network Infrastructure, VOIP Phones, RF Scanners, VMware vCenter, Hyper-V, IT infrastructure monitoring (Nagios, SolarWinds), SQL Database, Security Solutions, Storage (HP P2000 G3 MSA Array Systems & HP Tap Drive) and Backup Solution (Veeam Backup and Replication& EMC Networker)
• IT Asset Management over 1000 Stores.
• Experienced team player within a large IT team of 500+ colleagues.
• Responsible for providing 1st to 2nd level on site fault support
• Creating & Maintain detailed documentation for IT infrastructure.
• Providing hardware and software support to the internal users.
• Configuring &Monitoring Network System
• Support IT infrastructure that includes Window Servers and SQL Database Servers.
• Implementing and managing WAN, LAN & VPN
Eureka Technology Partners (PVT) Ltd was established in 1996. It’s an ISO 20000 certified and Microsoft gold partners certified organization and deliver world-class IT managed services to Eureka corporate clients with the ITIL framework methodology.
• ICT Infrastructure Management of 100+local and 20 + foreign customers.
• Linux, Windows, Networking
• New Implementations and R&D
• Working in ISP and MSP environment
• ISO 20000 and ITIL v3 processes
• Providing backend support to field engineers on Local area network problems and WAN connectivity problem
• Providing Technical Support to Clients& Users (Call/Email/Remote)
Microsoft Certified Professional Microsoft Technology Specialist Microsoft IT Professional
BSc (Hon) Computer Science - Software Engineer GPA : 3.4
The Total Computer System Introduction to PC Hardware Identify Hardware Components Motherboard Components & Bus Architecture The CPU Evolution & Architecture Types of RAM Identifying different types of Expansion cards Assembling and Disassembling of Different Types of PC’s Hard disk architecture Preparing the Hard disk drive to Install System Software Installing and Configuring Windows XP, Windows 2008, Troubleshooting & Maintenance Certificate in Network Administration Introduction to Computer Networks Different Types of Architectures of Computer Networks IP Addressing & Subnetting Network Devices Designing the Network Cable Crimping & Testing Installing &Configuring Windows Server 2008 DNS, DHCP, Active Directory Defining Users, Access Levels & Security