Miglena Voyvodova

Medical Equipment

• Assisted in preparation of annual Training Needs Analysis (TNA) plan, organise TNA questionnaires and agree training requirements in line with corporate goals
• Created and maintained a training database of all training activity from trainees through to employee study, degree and reward programmes as per company policy. Recorded training achievements in Oracle Maximo database
• Organized training records and documentation for all in-house and external training and certification programmes
• Successfully account managed all external training providers, ensuring current training course information was available at all times, and managing registration of delegates on external courses
• Managed employees’ Training Development Plans and Developee Progress Reports - ensuring employees and line managers are current with all planned training activity and future progression opportunities
• Efficient office management. Administered all office administration and communication, including filing, email, record keeping, word processing as well as organising Departmental Manager’s appointments, meetings, day to day activities, calendars, work related assignments
• Prepare and execute year-end financial statement, process and follow up on all related payments within the Department through Finance Division
• Meeting with Training Providers, a prompt decision maker on senior officer level in terms of Competency Based Training plan, Employees’ individual professional development
• Have worked on Balanced Score Card target, involved with Tawteen requirements
• Responsible for HCT Sponsored Students, Summer Trainees, other University Company’s Sponsorship
• Involved in preparation of the Department Budget on a yearly basis
• Liaison between the employees and managers of various departments/ sections within the company
• Office Administrator to VP’s Office when required

Reporting to the Managing Director, responsible for all areas of secretarial work and document management including:
•Reduced interruptions and saved Managing Director’s time by fielding all incoming calls and placing outward calls
•Took control of Managing Director’s calendar to help manage meetings more effectively
•Checking and responding to email - ensuring all important emails received a timely response
•Creation of all executive documents, such as letters, memos, company information and client documents
•Management and organisation of company documentation including sensitive payroll data
•Assisting other executives and employees as appropriate, Processing visa applications, medical inquiries
•Managing presentation, organizing meetings, trainings
•Knowledge of technical, commercial terms and requirements
•Assuring that all data is correctly entered and in order by typing & preparing necessary documents formats, lists, faxes, memos as required
•Follow up with suppliers to maintain better progress, productivity and reports

responsible for all areas of office management and providing secretarial and customer service support including:
•First contact for all guests and office visitors, ensuring that they are welcomed and dealt with politely and efficiently
•Supporting executive team with secretarial services: typing, note taking, receiving and placing calls and managing correspondence
•Responsible for filing and administration of all office documentation
•First point of contact for sales and marketing support, ensuring that sales leads are responded to quickly and sending out sales and marketing collateral
•Marketing and sales research for better improvement on the local and international market

Customer Service
Part of a team delivering first point of customer service to hotel guests including:
•Checking in and checking out guests
•Preparing customer invoices and taking payment
•Fielding telephone enquiries and transferring to appropriate department
•Providing customer service information about the hotel and local amenities
•First point of contact for resolution of customer issues
•Organizing tourist travel tours and presentations