ميغيل Gastilo

The travel consultant is responsible for planning the crews accommodation and transportation. They also offer advice on best travel options by assessing each customer's unique needs, preferences, and budget to ensure travel goes as smoothly as possible. Travel consultants must have extensive knowledge of the travel industry and destinations worldwide.

Plans crew accommodation and transportation based on the requirements.

Works with customers to determine their travel needs.

Guides customers regarding destinations, cultures, customs, transportation, costs, and accommodations.

Organize and book travel arrangements end to end to include but not limited to booking and confirming air tickets, coordinating accommodation and transportation etc.

Prepare proposal and detailed itineraries for customers.

Handles travel issues, conflicts, complaints, cancelations, and refunds.

Coordinate payments to suppliers.

Meet sales targets and gross margins set for the department.

Maintain client information and financial records.

Ensure h/she is up to date with tourism trends by attending travel seminars.

Attend trainings and complete other self-development courses to continually update and upskill oneself with
relevant knowledge.

Other tasks assigned by the line manager. Compliance-related duties:

Adhere to the documented procedures of the organization or department and retain documented evidence related to the performance of their role.

expected to exercise their duty of care and must be aware of their health and safety responsibilities, accountability and authority; and shall comply with the policies and procedures outlined by the organization.

Develop and implement standardized procedures in reporting and filing that improved efficiency, resulting in a 20% reduction in processing times.

Initiate a digital transformation initiative, integrating cloud-based solutions that streamlined document management and increased remote work capabilities.

Collaborate with cross-functional teams globally to streamline workflows.

Collaborate with contracts manager & data entry team to allocate and facilitate resources effectively, achieving a 89%-100% loss prevention costs.

Implement performance metrics to assess team productivity and introduced regular training sessions for skill enhancement.

Manage daily administrative tasks, including contracts allocation, activation, and correspondence, for senior executives.

Serves as a point of escalation for hotels, operations, sales inquiries, resolving issues promptly and enhancing client satisfaction.

Analyze contracts, promotions, booking issues and data to identify trends, providing insights to contracts managers and service improvement initiatives.

Establish and monitor key performance indicators, reports and providing data-driven insights to drive continuous improvement.

Accurately input and maintain hotel contracts rates, including terms, conditions, and information into the company's back end system.

Collaborate with hoteliers and internal teams to ensure contract information is up-to-date and aligned with business requirements.

Communicate with cross-functional teams to resolve any data-related issues and discrepancies.

Lead a team of customer service representatives in providing exceptional service to cinema guests, resulting in consistently high customer satisfaction scores.

Address customer concerns and conflicts with empathy, de-escalating situations to preserve positive guest experiences.

Collaborate with other departments to ensure seamless coordination of school events, public & private screenings, and promotions.

Manage a high volume of reservations inquiries via phone, email, and online platforms, ensuring prompt and accurate responses.

Collaborate with guests to understand their needs, preferences, and special requests, tailoring reservations to provide personalized experiences.

Utilize reservation software to manage room availability, allocate room types, and optimize occupancy rates.ssisted customers with food selection, inquiries and order customization requests.

Provide exceptional customer service by assisting passengers with flight inquiries, reservations, and ticketing.

Utilize airline reservation systems to book and modify flights, process payments, and issue electronic tickets.

Handle a high volume of incoming calls and emails, maintaining a professional demeanor and ensuring accurate information delivery.

Resolve customer concerns and issues, including flight changes, cancellations, and itinerary adjustments, with a focus on customer satisfaction.