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Mihaela Dumitrescu, Collection Executive

Mihaela Dumitrescu

Collection Executive·Damac Properties

United Arab Emirates

Bachelor's degree, Banking and Finance

Work experience

Total years of experience: 9 years, 9 months

Collection Executive

August 2023 - Present

Damac Properties

Dubai, United Arab Emirates

August 2023 - Present

• Contacting clients for payment reminder, negotiate and collect overdue payments through phone calls, emails, and written communication.
• Maintaining accurate records of all collection activities, including payment plans and customer interactions.
• Monitoring and track clients accounts to identify delinquent payments and take appropriate actions.
• Collaborating with clients to establish feasible repayment plans, considering their financial circumstances.
• Addressing clients inquiries and resolve payment disputes professionally and courteously.
• Ensuring all collection practices adhere to relevant laws, regulations, and company policies.
• Prepare and send collection letters and notices.

Company industry:
Real Estate
Job role:
Finance and Investment

Sales and Logistics Coordinator

January 2020 - Present

Trust Tech Trading FZCO

Dubai, United Arab Emirates

January 2020 - Present

•         Tracking sales and customer orders
•        Ensure accurate processing of all orders
•        Manage reports in electronic format, store all financial and sales-related data
•        Inform customers in cases of delays
•         Preparing bills and invoices
•        Maintaining inventory of sales materials
•         Collaborating with clients or employers, finance teams and other team members
•         Ensuring that the sales, order, and delivery processes run smoothly
•         Manage orders and arrange stocking of materials.
•         Plan and track shipment of final products according to customer requirements
•         Maintain logs and records of warehouse stock and executed orders
•         Arrange same-day deliveries whenever possible.

Company industry:
Trading & Commodity Trading
Job role:
Sales

Supply Chain Administrator

April 2021 - June 2023

Alliance Print Technologies FZE

Dubai, United Arab Emirates

April 2021 - June 2023

Ordering stock from suppliers to fulfil customer demand and maintaining service levels
• Processing order confirmations from suppliers quickly and effectively, liaising with other departments
where necessary
• Chasing suppliers for overdue items
• Resolving issues where stock does not arrive exactly as it should
• Preparing reports and shipping documents (like invoices, purchase orders and bills of lading)
• Maintain updated records of orders, suppliers and customers
• Tracking orders to ensure timely deliveries
• Negotiating terms and conditions, and purchase agreement.
• General administrative and ad-hoc duties as required

Company industry:
1652
Job role:
Purchasing and Procurement

customer service specialist

August 2018 - July 2020

Emirates NBD

Dubai, United Arab Emirates

August 2018 - July 2020

• Experienced representative aiming to achieve the business targets and improve customer experience I am part of Face Banking team, providing support for bank’s customers via video call and chat.

• I am assisting the customers will all their queries providing outstanding banking experience.

• Cross selling bank’s products and suggesting new products based on customer need.

• Handling and solving customer complaints.

Company industry:
Banking
Job role:
Banking

Front Desk Executive HR Assistant

September 2016 - July 2018

Jawar Al Khaleej

Dubai, United Arab Emirates

September 2016 - July 2018

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxin
• Administrative duties, such as maintaining employee database and sorting emails for the HR department, tracking and preparing Attendance Sheet on daily basis,
• Maintain proper records of employee attendance and leaves
• Submit online job postings, shortlist candidates and schedule job interviews

Company industry:
Oil & Gas
Job role:
Administration

Education

University of Economics Sciences

July 2011

July 2011

Bachelor's degree, Banking and Finance

Romania

GPA (percentage): 93%

GPA (percentage): 93%

Skills

Finance
Expert
Finance
Expert
Secretarial
Expert
Secretarial
Expert
Administration
Expert
Administration
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert
Communication
Expert
Communication
Expert
Fast learning
Expert
Fast learning
Expert
Computer Skils
Expert
Computer Skils
Expert
Problem solving/creativity
Expert
Problem solving/creativity
Expert
Communicate
Expert
Communicate
Expert

Languages

English

Expert

Romanian

Native Speaker

Spanish

Intermediate

Training and Certifications

Certifications
Certified Trade and Logistics professional CTLP /Dubai Trade
Oct 2021

Hobbies and interests

Certifications