Mihaela Dumitrescu

• Contacting clients for payment reminder, negotiate and collect overdue payments through phone calls, emails, and written communication.
• Maintaining accurate records of all collection activities, including payment plans and customer interactions.
• Monitoring and track clients accounts to identify delinquent payments and take appropriate actions.
• Collaborating with clients to establish feasible repayment plans, considering their financial circumstances.
• Addressing clients inquiries and resolve payment disputes professionally and courteously.
• Ensuring all collection practices adhere to relevant laws, regulations, and company policies.
• Prepare and send collection letters and notices.

•         Tracking sales and customer orders
•        Ensure accurate processing of all orders
•        Manage reports in electronic format, store all financial and sales-related data
•        Inform customers in cases of delays
•         Preparing bills and invoices
•        Maintaining inventory of sales materials
•         Collaborating with clients or employers, finance teams and other team members
•         Ensuring that the sales, order, and delivery processes run smoothly
•         Manage orders and arrange stocking of materials.
•         Plan and track shipment of final products according to customer requirements
•         Maintain logs and records of warehouse stock and executed orders
•         Arrange same-day deliveries whenever possible.

Ordering stock from suppliers to fulfil customer demand and maintaining service levels
• Processing order confirmations from suppliers quickly and effectively, liaising with other departments
where necessary
• Chasing suppliers for overdue items
• Resolving issues where stock does not arrive exactly as it should
• Preparing reports and shipping documents (like invoices, purchase orders and bills of lading)
• Maintain updated records of orders, suppliers and customers
• Tracking orders to ensure timely deliveries
• Negotiating terms and conditions, and purchase agreement.
• General administrative and ad-hoc duties as required

• Experienced representative aiming to achieve the business targets and improve customer experience I am part of Face Banking team, providing support for bank’s customers via video call and chat.

• I am assisting the customers will all their queries providing outstanding banking experience.

• Cross selling bank’s products and suggesting new products based on customer need.

• Handling and solving customer complaints.

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxin
• Administrative duties, such as maintaining employee database and sorting emails for the HR department, tracking and preparing Attendance Sheet on daily basis,
• Maintain proper records of employee attendance and leaves
• Submit online job postings, shortlist candidates and schedule job interviews