PMO Director
Norconsult Telematics
Total years of experience :48 years, 4 Months
Norconsult Telematics is one of the longest established Telecom / ICT Management Consultancies in the Gulf Region, having been established in the region on a continuous basis since 1965. They offer ICT Management Consultancy to Telecom and Defence clients.
Remit is to establish the NT PMO as a Service offering and build on current capability. To consolidate existing and introduce new standard methodologies, processes and procedures where NT clients can contract for a PMO service offering which fits the size and shape of their specific business requirements
Using previously gained experience and expertise, represent the company as the acknowledged PMO Subject Matter Expert.
Wipro Arabia Ltd won the EPC contract to deliver the IT Infrastructure on the Sadara site in Jubail, Saudi Arabia. A joint venture between Saudi Aramco and Dow Chemical Company. The largest single phase petrochemical complex in the world.
Role is to lead the design, build and commissioning of Data Centres, over 1000km of Outside Plant Cabling, Telephony and Data Systems and Infrastructure, Safety Systems and selected software solutions.
Leadership of the Wipro team, Client interface and previous experience of similar rollouts being key to the role
For a Directorate of the Saudi Ministry of Interior. Logica have been appointed to carry out three key tasks:
Establish an Informatics Roadmap (Business Portfolio of Initiatives)
Establish an EPMO (Enterprise Programme Management Office) to enable and manage the above portfolio. To embed best practice throughout the project & programme management delivery methodology
Operate and manage the EPMO for five years, ensuring professional, successful and efficient delivery of the Portfolio. To provide consultancy and advice on standards, best practice, and emerging trends best suited to meeting the vision and goals. Develop Clients own internal resource to enable the Directorate to be self-sustaining and managing of all portfolio initiatives in the future, culminating in a full knowledge transfer and handover
Role is to lead all activities within the EPMO and ensure the successful delivery of the associated Projects, Programmes and Initiatives in the Business Portfolio and 2020 Informatics Roadmap. This includes, but is not limited to recruitment and management of a team of subject matter experts to deliver the initiatives, management and selection of a number of International / Global contractors who will deliver the majority of the initiatives, knowledge transfer, support and consultancy to senior personnel, utilisation of experience and expertise gained over 25 years of strategic management and delivery, to better enable and assist the business to achieve its vision and goals
CSC Programme Directorate
Lead review of current status of the GBS Programme Management Practice.
Provided findings and recommendations to enable improvement initiative proposal to US and EMEA Executive sponsors
BP IT Infrastructure Outsource Bid
Tasked to recover control of bid Programme Office and ensure input from international team of SME’s was coordinated and consolidated into a professional proposal.
Provided SME input to Project Management, Programme Management, Risk, Transition and Transformation
Contract value circa $750M
DII(F) is the largest Systems Integration (SI) fully managed service contract in Europe, and has been implemented to replace the multiple, disparate legacy systems in use by the UK MoD, Armed Forces and Civil Service. It supports circa 150, 000 desktop devices, 320, 000 user accounts over 2, 000 locations worldwide. With an overall value in excess of £4Bn, and delivered by a consortium of 5 world class corporate entities as a Managed Service. EADS workshare is worth £400M
In order to achieve success the following changes / developments to EADS working practices were implemented:
• Adapted standard Quality Gate Process to support a multi site rollout programme (Now adopted as a pan European standard for similar Programmes)
• Led the improvement of Service Management delivery to the client using ITIL framework and 6Sigma techniques
• Developed SAP based EAC (Estimate at Completion) monthly review process which was included in the Programme Governance (Now also adopted as a European corporate standard for similar Programmes)
• Chaired monthly Programme Risk & Opportunity reviews
• As this was a first of type programme for EADS, championed and led the formation of a PMO capability from scratch
• Provided proactive Line Management and Development to a team of 420 at peak
• Championed and led the successful adoption of CMMI in DII Business Unit as first in EADS business
• Liaised with consortium partners and MoD client at Exec / Senior level
• Sponsored black-belt initiatives to improve working methods for delivering site rollout more efficiently and cost effectively. (Projected cost savings in excess of £1M across contract duration)
• Led and directed initiatives to drive down cost to complete, mitigate risk and improve margin. Resulting in a 50% improvement in the margin delivered
• Developed EADS existing break/fix service capability to a full 24X7X365 Managed Service operation against a contract SLA of 99.999% availability of service
• Established measurement and analysis techniques and reports which were used by client to monitor SLAs and KPIs
EADS International Campaign Support
In June 2009, as DII(F) was in ‘steady state delivery’ and transitioning in to Managed Service environment, was requested to bring expertise and experience to a number of International Campaigns, and assume the role of Campaign Director. These included:
• Indian MoD, TCS India Programme €185M value to EADS
• South African National Defence, Billet Programme €50M value to EADS
• NATO Brussels, New Headquarters ICT Programmes €100M+ value to EADS
• PRIS MO the Czech Republic equivalent of DII €200M value to EADS
Nov 2003 to Jun 2005
UK PROGRAMME / OPERATIONS MANAGER: Lantec UK Ltd
Fixed term contract to manage a UK wide rollout of 160, 000 Chip & Pin terminals to retail and commercial outlets. Also managed the break fix contract of 250, 000 installed estate. Average daily site install / break-fix quota was 800 sites per day with a team of:
• 3 Regional Managers
• 200+ Service and Installation Engineers deployed nationally
• Central PMO of 60 staff.
Prime Contractor was NCR, and client was Royal Bank of Scotland
Total contract value £60M over 18 months
Full P&L responsibility with direct reporting line to Lantec UK CEO and COO
Various Projects Including:
Established Tier 2 Telecomms Provider
Provision of full telephony and data solution to new prestige hotel
Provision of sub contracted cabling infrastructure to NTL clients
Sub contracted to provide breakfix to Tier 2 telco clients in Scotland
Full Operational P&L responsibility for the Scotland & Ireland Business Unit with a turnover of circa £30M / annum
Responsibilities included Management of all Bid, Programme Delivery and Service Management activities of the Business Unit
Highlight = University of Highlands & Islands Programme (UHI) won Network Programme of the year award
Full Operational P&L responsibility for the Scotland & Ireland Business Unit with a turnover of circa £30M / annum
Responsibilities included Management of all Bid, Programme Delivery and Service Management activities of the Business Unit
Highlight = 600+ site rollout for Royal Bank of Scotland
J O Grant & Taylor are the longest established cabling systems supplier in the UK. Having provided both OSP and internal Structured Cabling Systems to the majority of the UKs telcos. SCS and IBS systems have been provided to Health, Finance, Government, Defence, Education and Commercial institutions.
Remit was to manage all, bids, implementations, and maintenance of cabling systems, together with the management of staff and subcontractors
Highlight = 420 site rollout for Bank of Scotland
Carried out installation and maintenance of Data Communications hardware across Gandalf customer base
Managed a team of installation and maintenance engineers
Served apprenticeship and rose to Technician Officer level within the UKs second largest Tier 1 Telecom Operator.
Had full responsibility for the installation and maintenance of OSP, ISP, Telephone exchanges, Passenger Information Systems, PA Systems Data Comms Systems and user equipment
Fellow of Chartered Management Institute (FCMI) Equivalent of a Masters Degree in Strategic Business and Personnel Management, but which also requires a minimum of 10 years experience at Senior / Strategic Manager level prior to its assessment and award.