Mikki Meneses

Led a team of 5 operations professionals managing company license renewals, corporate secretary, and amendments, ensuring efficient, compliant service delivery across multiple UAE jurisdictions.

Achieved a 100% license renewal monthly operational target and maintained a 90% quarterly renewal closure rate, driving client retention and recurring revenue.

Improved Service Level Agreement (SLA) compliance by 25% through workflow optimization, performance monitoring, and proactive issue resolution.

Monitored team KPIs, operational reports, and performance metrics, providing data-driven insights to support strategic decision-making.

Managed client escalations and complex regulatory cases, liaising with internal departments and UAE government authorities to deliver timely resolutions.

Streamlined operational processes and strengthened cross-functional collaboration, optimizing resource allocation while maintaining high team productivity in a fast-paced environment.

Lead two operational teams managing license renewals, company amendments, and visa processing, ensuring
efficient and compliant service delivery across multiple different jurisdictions.
Achieve a 100% closure rate against operational monthly targets and 90% quarterly deal closure for renewals,
driving revenue retention and client continuity.
Improve SLA compliance by up to 25% through workflow optimization, performance tracking, and proactive issue
resolution.
Oversee team KPIs, reporting, and performance analytics, providing actionable insights to support management
decision-making.
Manage escalations and complex cases, coordinating with internal teams and UAE government authorities to
ensure timely resolution.
Drive process improvements and cross-functional collaboration, optimizing manpower allocation and maintaining
high team performance under pressure.

Managed a portfolio of 50+ client accounts, delivering end-to-end operational, compliance, and administrative
support for UHNWI clients, family offices, startups, SMEs, and multinational corporations.

Led and mentored a team of 6 professionals across operations and sales departments, driving performance and
cross-functional collaboration to consistently achieve targets and deliver exceptional client service.

Managed KYC/KYB onboarding processes, conducting due diligence, reviewing corporate documentation, and coordinating AML, PEP, and enhanced due diligence (EDD) requirements to support regulatory compliance and client onboarding.

Coordinated with VARA, FTA, Dubai Municipality, RERA, MOHRE, and other third-party government authorities to ensure client companies remained fully compliant and properly approved across all regulatory requirements.

Led process improvement and governance initiatives, optimizing CRM (Zoho) utilization for stronger data tracking, reporting, and decision-making.

Directed day-to-day operations and client service delivery, ensuring full regulatory compliance and efficient execution of business setup, licensing, and visa processes across the UAE and GCC.

Developed and implemented Standard Operating Procedures (SOPs) that streamlined workflows, improved turnaround times, and enhanced overall operational efficiency by 30%.

Identified market trends and regulatory changes, providing subject-matter expertise and content direction for LinkedIn, website publications, newsletters, and client communications to enhance brand visibility and industry positioning.

Directed day-to-day operations and client service delivery, ensuring full regulatory compliance and efficient
execution of business setup, licensing, and visa processes across the UAE and GCC.
Managed a team of six professionals, training new hires, driving accountability, and fostering cross-departmental
collaboration to meet strict deadlines and service standards.
Developed and implemented Standard Operating Procedures (SOPs) that streamlined workflows, improved
turnaround times, and enhanced overall operational efficiency by 30%.
Oversaw more than 50 client portfolios, managing end-to-end operational, compliance, and administrative
requirements for startups, SMEs, and corporate entities.
Structured and facilitated the setup of Foundations, Funds, and SPVs in DIFC and ADGM, ensuring regulatory
alignment and governance readiness.
Coordinated with VARA, FTA, Dubai Municipality, RERA and other third-party government authorities to ensure
client companies remained fully compliant and properly approved across all regulatory requirements.
Led process improvement and governance initiatives, optimizing CRM (Zoho) utilization for stronger data
tracking, reporting, and decision-making.
Supported AML inspections and compliance audits, strengthening internal controls and mitigating regulatory
risks.

Organized and structured company operations as the firms first in-office manager, establishing workflows,
internal controls, and documentation systems to ensure operational efficiency.
Oversaw end-to-end client operations, including company formation, licensing, visas, bank account openings,
and goAML registration, ensuring full regulatory compliance.
Conducted KYC due diligence using World-Check, strengthening client compliance and risk management
practices.
Facilitated partnerships with free zones and corporate entities such as IFZA, Meydan, RAKEZ, and DMCC,
expanding business opportunities for clients.
Prepared proposals, invoices, and closing documentation for company formation, liquidation, bookkeeping,
and audit engagements.

Oversaw end-to-end client operations, including company formation in IFZA, RAKEZ, DMCC and other freezones, licensing, visas, bank account openings, and goAML registration, ensuring full regulatory
compliance.

Prepared proposals, invoices, and closing documentation for company formation, liquidation, bookkeeping, and audit engagements.

Organized and structured company operations as the firms first in-office manager, establishing workflows, internal controls, and documentation systems to ensure operational efficiency.

Collaborated with the marketing team to develop content ideas, industry updates, and thought leadership topics related to company formation, compliance, and business setup services.

Managed the companys LinkedIn, Instagram, and Facebook presence, coordinating content schedules, reviewing posts, and working with designers to ensure consistent brand messaging and engagement across digital platforms.

Monitored customer interactions, including phone calls, emails, and case documentation, to ensure compliance with company policies, service standards, and quality assurance requirements.

Conducted RCA and managed escalations, partnering with cross-functional teams to resolve complex customer concerns, improve service recovery, and enhance overall customer satisfaction.

Analyzed performance metrics, quality trends, and operational data using SAP CRM, Salesforce, Tableau, and Microsoft Excel to identify improvement opportunities and support data-driven decision-making.

Developed and delivered training sessions, refresher programs, team huddles, and train-the-trainer initiatives to strengthen employee performance, product knowledge, and process adherence.

Evaluated 4 teams performances through quality audits, coaching sessions, and performance reviews, collaborating with team leaders to improve operational effectiveness and customer experience outcomes.

Supported continuous improvement initiatives by identifying process gaps, recommending workflow enhancements, and implementing corrective actions to improve efficiency and service quality.

Prepared quality reports, trend analyses, executive summaries, and performance dashboards for management using Tableau, Salesforce reporting tools, and Microsoft Excel.

Ensured compliance with operational and regulatory requirements through data collection, audit reviews, statistical sampling, and detailed performance analysis.

Collaborated with operations, sales, customer service, and leadership teams to support business objectives, improve service delivery, and maintain high-quality standards across the organization.

Maintained accurate records and documentation within SAP CRM and Salesforce, ensuring data integrity, reporting accuracy, and effective case management.

Quality Monitoring - Monitor phone call, emails, and reports, remotely or side-by-side, to ensure that
representatives are following the organizations protocols.
Escalations—Conducts research, root-cause analysis, and problem-solving for received escalations or
feedback. Work with various teams to provide resolution and/or service recovery to customers. Provide
information about the outcome of requests from customers and sales and/or colleagues.
Participate in the planning and implementation of strategies developed in support of identified opportunities
that will improve customer experience. Assist in the development and continuous improvement of current
processes. Implement and refine initiatives to bridge skill gaps and correct broken internal processes within
her own department or other areas of the organization directly impacted. Leads activities related to
information dissemination; these include huddles, train-the-trainer, training/up- training, and refresher
sessions. Evaluate individual and team performance to identify trends, provide coaching to agents, and
collaborate with team leads, working together to identify strategies to improve overall performance.
Ensure adherence to requirements through data collection and the use of various statistical methods for
sampling and analysis of data and reports. Provides support to operations and other departments as
needed.