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Milagros Delgado, Service Delivery Manager

Milagros Delgado

Service Delivery Manager·Intech Team

Peru

Bachelor's degree, Industrial Administration

Work experience

Total years of experience: 15 years, 1 months

Service Delivery Manager

February 2018 - Present

Intech Team

Lima, Peru

February 2018 - Present

• Coordinated multidisciplinary teams and continuous process improvement.

Company industry:
Telecommunications

Account Specialist

November 2017 - Present

Intech Team

Lima, Peru

November 2017 - Present

• Supported implementation of strategies to enhance client relationships.

Company industry:
Telecommunications

Administrative Assistant

March 2011 - September 2013

UNEG

Ciudad Guayana, Venezuela

March 2011 - September 2013

• Coordinated internal activities and provided internal customer service.

Company industry:
Training & Education Center

Production Analyst

January 2009 - February 2011

Infoing

Ciudad Guayana, Venezuela

January 2009 - February 2011

• Analyzed and monitored production processes.

Company industry:
IT Services

Marketing Assistant

July 2006 - March 2008

Infoing

Ciudad Guayana, Venezuela

July 2006 - March 2008

• Prepared reports and coordinated events.

Company industry:
Training & Education Center

Education

Instituto Universitario de Tecnología Industrial Rodolfo Loero Arismendi (I.U.T.I.R.L.A)

July 2006

July 2006

Bachelor's degree, Industrial Administration

Venezuela

Skills

BUSINESS ADMINISTRATION
Expert
BUSINESS ADMINISTRATION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
PUNCTUALITY
Expert
PUNCTUALITY
Expert
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
PROCESS IMPROVEMENT
Expert
PROCESS IMPROVEMENT
Expert
BUSINESS EFFICIENCY
Expert
BUSINESS EFFICIENCY
Expert
DOCUMENT MANAGEMENT
Expert
DOCUMENT MANAGEMENT
Expert
OFFICE PROCEDURES
Expert
OFFICE PROCEDURES
Expert

Languages

Spanish

Native Speaker

English

Expert

French

Intermediate

Portuguese

Intermediate

Hobbies and interests

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