JIKKU ABRAHAM

To promote and effect a Continuous Quality Improvement (CQI) the environment for services in the
Hospital in line with existing and future requirements of the hospital.
 Process Optimization and Automation: Streamline business processes using technology.
Interacts with relevant departments to define requirements
 Adept in analyzing information system needs, evaluating end-user requirements, custom designing
solutions, troubleshooting for complex information systems management.
 MIS reporting to the Management
 Plan, organize, control and evaluate IT and Hospital Information Systems.
 Maintain essential IT operations, including operating systems, security tools, applications,
servers, email systems, laptops, desktops, software, and hardware.
 Comply with Standard IT policy and Co-ordinate with auditors for its proper implementation.
 Analyze people, process, technologies continually to find areas for improvement
 Overseeing and determining timeframes for major IT projects including system updates,
upgrades, migrations and outages.
 Understanding of healthcare systems, including eligibility files, system error files, and system
intake files
 Highly organized and adept at quickly diagnosing issues and potential failure points
 Represent the department on committees and project teams.
 Manage development of end user requirements, system design, project plans, staffing
requirements and milestones for system enhancements and development.
 Maintains effectiveness and efficiency by delivering and supporting strategic plans for
implementing information technologies and identifying the risks.
 Manage all aspects of system(s) maintenance including software upgrades, database
maintenance, end user support, trouble shooting, auditing systems and problem solving.

Responsible for all aspects of IT Management & control, including strategy, service delivery,
supervision of employees, budget preparation & management, development of guidelines and
standard operating procedures.
 Bringing in automation and system improvements in an unsuccessfully implemented SAP.
 Implement People, Process and Technology framework to achieve organization efficiency.
 Managing and Handling the SAP ERP system for the entire organization.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Configuring and installing the Windows workstations and Mac operating systems in response to
the demands of a complex network design
 Managing and Handling the entire IT Infrastructure including 100 plus domain users.
 Design, develop, implement and coordinate systems, policies and procedures for the
organization.
 Motivated and managed cross-functional teams in order to enhance their overall effectiveness
and efficiency through enhanced communication skills and strategic networking.
 Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans
for implementing information technologies.
 Administering the IT department’s policies and procedures
 To manage backups of all systems ensuring that they run successfully and to manage rotation
of backups off-site for safe storage
 MIS (Management Information System) Reporting
 Making business blueprints and process flow for the new developments.
 Maintains information technology strategies & budgeting.

Administration of Windows Server 2012. (2 Physical Servers and 4 Virtual Servers)
 Managing IT requirement of main office and providing IT support for 2 offices in Bahrain and 1 in Saudi Arabia. (More than 200 users including in-house and offshore).
 Managing Active Directory and Group Policies.
 Managing Exchange Server 2013.
 Managing Windows servers and client computers.
 Working in Domain and workgroup environment.
 Manage ADC, DNS, DHCP, users, and groups polices in windows server.
 Configuration of Switches, Access Point and Modem/Router.
 Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades.
 Troubleshoot TCP/IP connectivity issues across a variety of technologies (LAN/WAN/Broadband/Wireless/VPN)
 Managing Firewall - FortiGATE
 Managing Cisco Iron Port.
 Administration of Kaspersky Internet Security.
 Installation and configuration of Network Printers, Plotters, Photocopiers, Fax machines etc.
 Configuring & Troubleshooting Microsoft Outlook.
 Handling and Managing IP Telephone System. (Mitel PBX Exchange)
 Installation, configuration and troubleshooting hardware of Desktop/Laptops,
peripheral hardware, printers, IP Phones, Analog Phones and mobile devices.
 Providing technical support to site users by remote log in/phone.
 Supporting “N” number of applications.
 Backup and Restore data.
 Make sure that the network is stable and secure.
 To ensure latest Service packs, Patches and Anti-virus updates.
 Handling Security Systems. (16 Channel DVR)
 Handling Biometric Machines (ESSL Devices)
 Manage Polycom Devices, Smart Board.
 Manage Vehicle Tracking Software and Telephone Tracking Software’s.
 Installation & troubleshooting of Software/Hardware

Administration of Windows Server 2008. (1 Physical Servers)
 Managing Active Directory and Implementing Group Policies for Users.
 Handling Security Systems (16 Channel DVR)
 Handling and Managing IP Telephone System.
 Backup and Restore data
 Configuring & Troubleshooting Microsoft Outlook.
 Configuring and Managing Network Printers, Photocopier Machines.
 Configuring and Managing of Modem/Router, Access Point etc.
 Installing and troubleshooting various Operating System.
 Checking user accounts in active directory for account lockouts, expired passwords,
resetting passwords when necessary.
 Administration of Kaspersky Internet Security.
 Giving Technical Support for 70 Users (Including in-house and off shore).
 Installation & troubleshooting of Software/Hardware.
 Remote Controlling and Desktop Sharing.
 Supporting ‘N’ number of applications
 Website Updating (www.culinabahrain.com, www.modbake.com )

Administration of Windows 2003 Server.
 Configuring & Troubleshooting Microsoft Outlook.
 Creating Users in Active Directory.
 Applying and Implementing Group Policies for the Domain Users/Standard Users.
 Installation and configuration of Network printers.
 Trouble Shooting of Network Issues.
 Troubleshoot TCP/IP connectivity issues across a variety of technologies (LAN/Broadband/Wireless).
 Installation & troubleshooting of Software/Hardware.
 To ensure latest Service packs, Patches and Anti-virus updates.