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JIKKU ABRAHAM, IT Manager

JIKKU ABRAHAM

IT Manager·Al Malaki Specialist Hospital

Kuwait

Bachelor's degree, computer science

Work experience

Total years of experience: 15 years, 1 months

IT Manager

September 2022 - Present

Al Malaki Specialist Hospital

Ar Rifa, Bahrain

September 2022 - Present

To promote and effect a Continuous Quality Improvement (CQI) the environment for services in the
Hospital in line with existing and future requirements of the hospital.
 Process Optimization and Automation: Streamline business processes using technology.
Interacts with relevant departments to define requirements
 Adept in analyzing information system needs, evaluating end-user requirements, custom designing
solutions, troubleshooting for complex information systems management.
 MIS reporting to the Management
 Plan, organize, control and evaluate IT and Hospital Information Systems.
 Maintain essential IT operations, including operating systems, security tools, applications,
servers, email systems, laptops, desktops, software, and hardware.
 Comply with Standard IT policy and Co-ordinate with auditors for its proper implementation.
 Analyze people, process, technologies continually to find areas for improvement
 Overseeing and determining timeframes for major IT projects including system updates,
upgrades, migrations and outages.
 Understanding of healthcare systems, including eligibility files, system error files, and system
intake files
 Highly organized and adept at quickly diagnosing issues and potential failure points
 Represent the department on committees and project teams.
 Manage development of end user requirements, system design, project plans, staffing
requirements and milestones for system enhancements and development.
 Maintains effectiveness and efficiency by delivering and supporting strategic plans for
implementing information technologies and identifying the risks.
 Manage all aspects of system(s) maintenance including software upgrades, database
maintenance, end user support, trouble shooting, auditing systems and problem solving.

Company industry:
Medical & Healthcare Equipment
Job role:
Information Technology

Assistant IT Manager

October 2018 - August 2022

Awal Plastics W.L.L.

Manama, Bahrain

October 2018 - August 2022

Responsible for all aspects of IT Management & control, including strategy, service delivery,
supervision of employees, budget preparation & management, development of guidelines and
standard operating procedures.
 Bringing in automation and system improvements in an unsuccessfully implemented SAP.
 Implement People, Process and Technology framework to achieve organization efficiency.
 Managing and Handling the SAP ERP system for the entire organization.
 Identifying & reporting on the budgetary implications of IT projects and upgrades.
 Configuring and installing the Windows workstations and Mac operating systems in response to
the demands of a complex network design
 Managing and Handling the entire IT Infrastructure including 100 plus domain users.
 Design, develop, implement and coordinate systems, policies and procedures for the
organization.
 Motivated and managed cross-functional teams in order to enhance their overall effectiveness
and efficiency through enhanced communication skills and strategic networking.
 Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans
for implementing information technologies.
 Administering the IT department’s policies and procedures
 To manage backups of all systems ensuring that they run successfully and to manage rotation
of backups off-site for safe storage
 MIS (Management Information System) Reporting
 Making business blueprints and process flow for the new developments.
 Maintains information technology strategies & budgeting.

Company industry:
Manufacturing
Job role:
Information Technology

System Administrator

April 2015 - September 2018

Awal Plastics W.L.L.

Manama, Bahrain

April 2015 - September 2018

Administration of Windows Server 2012. (2 Physical Servers and 4 Virtual Servers)
 Managing IT requirement of main office and providing IT support for 2 offices in Bahrain and 1 in Saudi Arabia. (More than 200 users including in-house and offshore).
 Managing Active Directory and Group Policies.
 Managing Exchange Server 2013.
 Managing Windows servers and client computers.
 Working in Domain and workgroup environment.
 Manage ADC, DNS, DHCP, users, and groups polices in windows server.
 Configuration of Switches, Access Point and Modem/Router.
 Perform regular maintenance of servers through installation of software upgrades, patches and hardware upgrades.
 Troubleshoot TCP/IP connectivity issues across a variety of technologies (LAN/WAN/Broadband/Wireless/VPN)
 Managing Firewall - FortiGATE
 Managing Cisco Iron Port.
 Administration of Kaspersky Internet Security.
 Installation and configuration of Network Printers, Plotters, Photocopiers, Fax machines etc.
 Configuring & Troubleshooting Microsoft Outlook.
 Handling and Managing IP Telephone System. (Mitel PBX Exchange)
 Installation, configuration and troubleshooting hardware of Desktop/Laptops,
peripheral hardware, printers, IP Phones, Analog Phones and mobile devices.
 Providing technical support to site users by remote log in/phone.
 Supporting “N” number of applications.
 Backup and Restore data.
 Make sure that the network is stable and secure.
 To ensure latest Service packs, Patches and Anti-virus updates.
 Handling Security Systems. (16 Channel DVR)
 Handling Biometric Machines (ESSL Devices)
 Manage Polycom Devices, Smart Board.
 Manage Vehicle Tracking Software and Telephone Tracking Software’s.
 Installation & troubleshooting of Software/Hardware

Company industry:
Manufacturing
Job role:
Information Technology

IT Engineer

August 2012 - April 2015

Modern Ingredients

Manama, Bahrain

August 2012 - April 2015

Administration of Windows Server 2008. (1 Physical Servers)
 Managing Active Directory and Implementing Group Policies for Users.
 Handling Security Systems (16 Channel DVR)
 Handling and Managing IP Telephone System.
 Backup and Restore data
 Configuring & Troubleshooting Microsoft Outlook.
 Configuring and Managing Network Printers, Photocopier Machines.
 Configuring and Managing of Modem/Router, Access Point etc.
 Installing and troubleshooting various Operating System.
 Checking user accounts in active directory for account lockouts, expired passwords,
resetting passwords when necessary.
 Administration of Kaspersky Internet Security.
 Giving Technical Support for 70 Users (Including in-house and off shore).
 Installation & troubleshooting of Software/Hardware.
 Remote Controlling and Desktop Sharing.
 Supporting ‘N’ number of applications
 Website Updating (www.culinabahrain.com, www.modbake.com )

Company industry:
Catering, Food Service, & Restaurant
Job role:
Information Technology

System Administrator

May 2011 - July 2012

Axis Solution

Hyderabad, India

May 2011 - July 2012

Administration of Windows 2003 Server.
 Configuring & Troubleshooting Microsoft Outlook.
 Creating Users in Active Directory.
 Applying and Implementing Group Policies for the Domain Users/Standard Users.
 Installation and configuration of Network printers.
 Trouble Shooting of Network Issues.
 Troubleshoot TCP/IP connectivity issues across a variety of technologies (LAN/Broadband/Wireless).
 Installation & troubleshooting of Software/Hardware.
 To ensure latest Service packs, Patches and Anti-virus updates.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

PSN ENGINEERING COLEGE

May 2011

May 2011

Bachelor's degree, computer science

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

System Engineering
Expert
System Engineering
Expert
Desktop Support
Expert
Desktop Support
Expert
IP Networking
Expert
IP Networking
Expert
Windows Server
Expert
Windows Server
Expert
System Administration
Expert
System Administration
Expert
System Administration
Intermediate
System Administration
Intermediate
Networking
Intermediate
Networking
Intermediate
System Engineering
Expert
System Engineering
Expert
Desktop Support
Expert
Desktop Support
Expert
IP Networking
Expert
IP Networking
Expert
Windows Server
Expert
Windows Server
Expert

Languages

English
Expert
Hindi
Expert

Training and Certifications

Certifications
CCNA
Zoom Technologies
Jan 2012 - Feb 2012
MCITP
Zoom Technologies
Nov 2011 - Dec 2011