Telesales Manager - Africa, Russia and CIS
The First Group
Total years of experience :12 years, 1 Months
Responsibilities Telesales Manager - Africa and Telsales Manager - Russia & CIS (October 2010 -September 2012) _
- Lead Management, Team Management, and Setting Targets and help to achieve them.
- To explore new cities in Africa and within Russian Federation and CIS countries for Roadshows
- To interview candidates, training and weekly team meeting and advanced training
- To help staff to close the deals
Achievements
- Successfully setting up a Kazan office for the company. Till then it’s a best performing office for the company within Russia and CIS.
- Team’s performance had gone up remarkably.
- Explored 18 new venues for the roadshows in Russia and CIS.
Resonsibilities (As a Sales Retention officer - January 2010 - February 2010)
- To deal with the most difficult, potential cancellation owners.
- To resell to cancellation clients.
- To find the solution and resell them or upgrade them to other property.
Achievements
- High closing ratio
- Considering the requirement of the business and importance of timely payment from investors,
was transferred to collections Department.
Responsibilities ( As a Collection officer - Retention officer March 2010 - September 2010)
- To collect installments from the owners
- To provide all the information to owners on property update.
- To find the solution and encourage owners to make the payment.
- To deal with most difficult non-paying owners of the database.
Achivements
- Won numerous weekly special performance bonuses
- Successfully dealt with non-paying owners of the database.
Responsibilities ( Assistant Telesales Manager) - October 2008- December 2009.
- Lead allocations to team.
- To T.O. (Take over) the client and close.
- To manage the team.
- To give training and revise training manual whenever is required.
- To set target for the team and ensure that it is achieved.
- To check all team activities report and report back to Sales Director
- Interviewing and training new recruits.
Achievements
- Successfully trained the staff and many of them have been promoted.
- Highest closing ratio
- Written various sales presentation script.
- Promoted to work in a new elite team.
Responsibilities: - (As a Telesales Consultant ) - October 2007- September 2008.
- To sell to a prospect.
- To give sales presentation over the phone to clients from Russia, CIS countries, Ukraine, Europe, Africa, Asia.
- To arrange the appointment and viewing off the off-plan property.
- To sell the property over the phone.
Achievement :-
- High closing ratio
- Won numerous special performance weekly bonuses
- Won special achievement award
- Promoted to Assistant Telesales Manger position
.Responsibilities :- To handle all operations of M K Jokai DMCC which includes
Entire office administration.
Imports/Exports operations, Outsourcing,
To survey Emirates and nearer countries market.
To find well established companies as clients.
To Handle Petty Cash, Bank operations,
To prepare annual Financial/Marketing budget and Forecasting
profit.
Assistant General Director.
Brief Introduction of JSC CLASSIC :-
JSC CLASSIC, is Russia based tea company, Subsidiary of Indian Company M K Shah Exports Ltd., Having yearly turnover 22 Mln US Dollars, selling packed teas across CIS and Russian Federation. Company has their own packaging unit in St.Petersburg.
Responsibilities :-
- To handle complete office and production administration.
- Staff training, to appoint/remove staff, to analyze Employee’s performance
and to set new targets accordingly.
- To control all cash and bank payments.
- To get best services providers in the town for the company.
- To audit company’s balance before filing to tax department.
- Meetings with Bank authorities, Custom authorities, Tax Department head and
Inspectors, Immigration department Employees, Custom brokers, Logistics
officers, Clients and Auditors.
- To prepare Import/Export contract and passport of goods, To prepare contracts
with clients, To check all documentations related to Sales and Purchase.
- To ensure that all bank accounts operates as per currency control laws.
- To meet with clients and discuss marketing strategy
- To send all reports on daily/monthly/quarterly/yearly basis to Head office.
- To prepare yearly financial and marketing budget.
- Sales forecasting, Cost control,
Achievements:-
- Formation of the company.
- Established ZAO Classic office and operations in St.Petersburg.
- Company was enjoying the great relationships with all essential government bodies such as Customs, Tax department, Immigration, Bank’s currency control Department.
- Introduced the system of marketing schemes for Dealer, Sub Dealer, Whole
Sellers and consumers. Since then Sales figures had gone up dramatically.
Asst. Manager.
Brief Intorduction of JSC ASSAM CHAI :-
JSC ASSAM CHAI, Subsidiary of Indian Company M K Industries,
Having yearly turnover of 25 Mln US dollars, Selling Packed/Bulk teas across CIS and Russian Federation.
Responsibilities:-
- To assist Asst. General Director and Manager in office administration.
- Analysis of Staff outputs and to give new revised targets.
- To keep Petty cash account.
- To prepare database for accounting purpose for submitting to head office.
(Internal Auditing)
- Meetings with Bank Managers, Clients, Custom broker, Logistics people.
- To set format of Import/Export contracts and documentations for local
sales/purchase.
- To deal with Currency control Department and Immigration Department.
- To assist Directors/Managers in finalizing Marketing strategies.
- Business tours across Russia and CIS followed by market survey report.
- To prepare all reports on daily/monthly/quarterly/yearly basis.
- To prepare yearly Financial and Marketing budget.
- Sales forecasting, Cost control.
Achievements:-
- Due to Business tours to various cities company’s sales increased by substantial
level.
- The documentation work was improved.
- Company’s control on costing had been increased and due to that the profit had
increased.
- New reporting formats were created.
- Financial and Marketing budget were introduced.
- Company’s control on employees and Accounting was increased by substantial level.
- Within a short time, offered responsibilities to open new office in St. Petersburg
as Assistant of General Director. (General Director of company based in India.)
5.) November 2000-March 2001 had been working for M K Shah Exports Limited, Mumbai as
Trainee.
Brief Introduction of M K Shah Exports Limited.
M K Shah Exports Limited, One of the leading producers of tea in India, having their Own 12 tea
plantations, Turn over = 110 Mln US Dollars, has their dedicated offices
In Kolkata, Mumbai, St.petersburg, Moscow, Dubai, Kazakhstan. Exports teas to
Russia, CIS Countries, Gulf Countries and Europe.
Responsibilities: -
- To Assist officers in export documentations.
- To check reports coming from various offices.
Achievements: -
- Was offered the post of Assistant of Manager in Moscow office within 3 months of the Joining.
6.) September 2000-November 2000 had been working for Indian Express news paper as
Marking representative. ( Part-time.)
Indian Express - Leading English news paper in India.
Responsibilities: -
- Door to Door marketing
- To explain all issues published by Indian Express and to compare with others in favourable
manner.
- 1) Diploma in Mechanical Engineering (In completed) Polytechnic, Rajkot. Year 1997-2000.
S V. Virani High School, Rajkot. Science stream Year 1996-1997.
S V. Virani High School, Rajkot. With Technical subjects. Year 1994-1995.