Euler Hermes Credit Insurance
Euler Hermes
مجموع سنوات الخبرة :15 years, 6 أشهر
"• Expertise in organizing customer / employee service activities to ensure the most efficient and profitable operations by satisfying customer needs and enhancing customer relations.
• Ability to provide a high level of Customer Service surpassing market standards and maintain healthy relationship with peers and competitors.
• Provide credit assessment and feasibility study on commercial enquiries per internal guideline and give timely feedback.
• Successful in improving the quality of the business commitment to customer service and retention by reviewing and improving standards of quality as well as adopting best practices in customer handling.
• Support/facilitate success on each qualified enquiry with proper and competitive commercial terms. Evaluate enquiries to make sure that the application is in line with guideline.
• Focus on accomplishment of business targets & enhancing customer satisfaction through prompt resolution of issues/ qualitative service delivery.
• Maintain updated knowledge of organized customer management best practices & customer relationship management.
• Implement various process improvement initiatives & streamline operations to optimize customer experience.
• Build & maintain productive business relationship with high end customers through the entire customer lifecycle for accomplishment of retention targets.
• Strong customer focus with capabilities for fostering customer loyalty by continuously improving customer support and quick resolution of issues.
• Guide the customers and attend to their queries ensuring to offer exceptional customer service and resolution at all times.
• Resolve customer problems on an agreed service level and maintain high standards of service to customer. Ensure to deliver timely, friendly and error free customer service.
• Provide efficient and high quality customer service as laid down by the company guidelines in the lowest possible time.
"
Bachelor’s Degree Pharmaceuticals University of Mumbai Mumbai, India 2000-2004 Currently persuing MBA in Business Excellence & Quality Control from Middle Sex University,UK ( DUBAI)