Administrative assistant / Call Center Agent
KHIDMAH LLC
Total years of experience :16 years, 2 Months
Taking care of the customer's needs by providing and delivering a professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Promising to attend complaints without fail. Politeness while communicating with the customers by saying 'hello' 'good morning' 'sir' 'how may I assist you today' and 'thank you very much' to be able to achieve a good customer service. To use a good manner always wether/ even when the customer is irate. Using/ addressing customer's name in producing loyalty effectively.
Dealing with diamonds
Assisiting customers on what exact kind of diamonds they want to purchase
Responsible for keeping all the items tallied and in good conditions
Responsible for all the reports
Keeping every file accurately like for in and out of the items
Handling customer complaints
Responsible for Workshop reports and repairs
Giving correct information regarding the diamond specifications etc. to the customers
Responsible for display merchandising
Keeping the showroom in a propriate cleanliness.
Job responsibilities included:
Assisting Customers in selecting clothes
Understanding about the working procedure at the store
Explaining consumers about the details of a product and its use
Maintaining a stock of all the products
Coordinating with the members of the sales team
Assisting in the development of the promotion plans and planning sales strategies
Evaluating documents and preparing notes
Assisting in packaging and wrapping gifts and other sold items
Assisting in the publicizing of new stock by printing fliers and distributing them
In charge of product displays in windows and around the shop
Job responsibilities included:
Assisting Customers in selecting clothes
Understanding about the working procedure at the store
Explaining consumers about the details of a product and its use
Maintaining a stock of all the products
Coordinating with the members of the sales team
Assisting in the development of the promotion plans and planning sales strategies
Evaluating documents and preparing notes
Assisting in packaging and wrapping gifts and other sold items
Assisting in the publicizing of new stock by printing fliers and distributing them
In charge of product displays in windows and around the shop
Job responsibilities included:
Assisting Customers in selecting shoes
Understanding about the working procedure at the store
Explaining consumers about the details of a product and its use
Maintaining a stock of all the products
Coordinating with the members of the sales team
Assisting in the development of the promotion plans and planning sales strategies
Evaluating documents and preparing notes
Assisting in packaging and wrapping gifts and other sold items
Assisting in the publicizing of new stock by printing fliers and distributing them
In charge of product displays in windows and around the shop
❖ Assisting Customers in selecting scents and perfumes
❖ Understanding about the working procedure at the store
❖ Explaining consumers about the details of a product and its use
❖ Maintaining a stock of all the products
❖ Coordinating with the members of the sales team
❖ Assisting in the development of the promotion plans and planning sales strategies
❖ Evaluating documents and preparing notes
❖ Assisting in packaging and wrapping gifts and other sold items
❖ Assisting in the publicizing of new stock by printing fliers and distributing them
❖ In charge of product displays in windows and around the shop
Job responsibilities included:
❖ Assisting Customers in selecting gift items
❖ Understanding about the working procedure at the store
❖ Explaining consumers about the details of a product and its use
❖ Maintaining a stock of all the products
❖ Coordinating with the members of the sales team
❖ Assisting in the development of the promotion plans and planning sales strategies
❖ Evaluating documents and preparing notes
❖ Assisting in packaging and wrapping gifts and other sold items
❖ Assisting in the publicizing of new stock by printing fliers and distributing them
❖ In charge of product displays in windows and around the shop
Job responsibilities included:
❖ Managing front office operations including reception to ensure compliance to procedures and policies for the highest standard of service and guest satisfaction
❖ Handling complaints and reviewing compliments from the guests
❖ Reviewing logbooks daily and monitoring all activities
❖ Filed and organized documents
❖ Answered phone calls
❖ Received and assisted guests to the company
❖ Oversaw the circulation of memos and company documents to the intended recipients
❖ Scheduled appointments and meetings