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MILIND Kamble, customer service officer

MILIND Kamble

customer service officer·carlise security services

United Arab Emirates

Master's degree, economics

Work experience

Total years of experience: 17 years, 6 months

customer service officer

April 2023 - March 2025

carlise security services

London, United Kingdom

April 2023 - March 2025

Steward Events & Revenue Protection for Railways
Managed crowd control and emergency response at large events, maintaining
passenger safety and minimizing incidents.
Delivered frontline customer service for Chiltern & Southeastern Railways, resolving
escalations and coordinating medical and operational responses under tight
timelines.
Introduced real-time ticketing compliance checks and fare enforcement, contributing
to a 10% increase in revenue recovery and improved passenger experience.

Company industry:
Private Security Services
Job role:
Security

Hotel Supervisor

May 2007 - October 2022

Nova Hotel Park Royal London

London, United Kingdom

May 2007 - October 2022

Progressed from kitchen helper to waitress and then hotel supervisor over two years, supervising front-of-house operations and training staff.
• Improved guest service standards and supported shift planning to maintain high customer
satisfaction.

Company industry:
Hospitality & Accomodation
Job role:
Management

Sr Finance Manager

May 2007 - October 2022

Infosys, Credit Suisse, TBSSL, Wipro, TCS& WNS

Pune, India

May 2007 - October 2022

Manager finance - Expert Process Enabler & Value Giver | Global Operations & Transformation Leader | 16+ yrs P2P, O2C, T&E, PMO, Artificial Intelligence & Machine Learning | Highly motivated to drive complex projects into success stories.
Drove seamless end-to-end Procure-to-Pay (P2P) / Order to cash (O2C) operations across Europe, NAM,
and APAC regions by closely collaborating with internal teams and external stakeholders. I had ensured error free transactions, on-time delivery and strong SOX/SAS compliance alignment. expert in dashboard and presentation.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Accounting and Auditing

Education

University of Pune

January 2005

January 2005

Master's degree, economics

India

University of Pune

January 2003

January 2003

Bachelor's degree, Economics

India

Skills

TALLY ERP

Expert

CUSTOMER SERVICE

Expert

QUICKBOOKS ACCOUNTING SOFTWARE

Expert

FINANCE

Expert

MICROSOFT EXCEL

Expert

OPERATIONS

Expert

LEADERSHIP

Expert

MANAGEMENT

Expert

ACCOUNTING

Expert

STAKEHOLDER MANAGEMENT

Expert

Tax Compliance

Expert

Board Presentations

Expert

Languages

English

Expert

Hindi

Native Speaker

Marathi

Native Speaker

Training and Certifications

Certifications
Six sigma
Lean Six Sigma
License (Convertible)

Hobbies and interests

photography

best in taking cinematic shots for most of the functions with best editing